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Front of House Host

Ralph Lauren
London, United Kingdom
Closing date
27 Jun 2024

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Job Details

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
We have a fantastic opportunity to join our team as a Host at the prestigious Ralph Lauren flagship store on Bond Street! We are seeking a welcoming and professional individual to provide exceptional customer service and enhance the overall shopping experience for our valued customers. As the face of our store, you will greet customers in a warm and sincere manner, ensuring a positive first impression. Your excellent communication skills will allow you to engage with a diverse range of customers, both domestic and international, catering to their individual needs and preferences.

Essential Duties & Responsibilities
Key Responsibilities: - Welcome and greet customers as they enter the store with a personal approach - Introduce customers to relevant team members on the floor - Share interesting insights and stories to enhance customer visit and deliver the RL experience - Manage the coffee queue efficiently - Ensure that all elements of service are available in store and proposed to customers - Local knowledge of Mayfair or London, provide recommendations for local attractions and services - Resolve customer issues with a problem-solving attitude - Collaborate with the sales and service team to ensure customer satisfaction

Experience, Skills & Knowledge
- Strong customer service skills - 2 strategic cycles in concierge in a fast- paced environment or equivalent - Enthusiastic and personable attitude - Excellent communication and interpersonal skills - Reliable, flexible, and attentive to detail - Rapport building - Impeccable personal presentation If you are ready to inspire and create memorable experiences for our customers, apply now to join our dynamic team at Ralph Lauren on Bond Street! Please note that job responsibilities and functions may vary beyond the listed duties.


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