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Director, Site & Catalog Operations

Old Navy
San Francisco, California, United States
Closing date
19 Jun 2024

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Job Details

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.

About the Role

The Director of Site and Catalog Operations is a critical and high visibility leadership role accountable for product information management (PIM), inclusive of item setup, taxonomy, faceting, product attribution, and data quality/hygiene. The Director also oversees content management system (CMS) management across all site and app placements within the US & CA websites. The ideal candidate has a proven track record in supporting growth in an eCommerce business through operational proficiency and has ability to lead and inspire an operations-minded team.

What You'll Do

25% - Site & Catalog Operations Strategy:
o Refine and execute cross-functional processes to optimize omnichannel product on-
boarding (item setup, taxonomy, product attribution, content completeness,
photography completeness, etc.) to enable customer-facing category experience
(navigation, product content) in accordance to business strategy & priorities set by the
Online Experience team
o Improve quality of item data completeness and accuracy to meet the needs of online
merchandising; investigate RPA-driven solutions and ML-driven operations in
partnership with Old Navy Innovation teams and Product Management.
o Define statistical models to define optimal operations team workload in relation to
conversion rate improvements online.
o Design operating rhythm and workflow management tooling for team workload.
o Develop team roadmaps and priorities within Site & Catalog Operations; collaborating
with key partners to help bring tooling and tech capabilities to life.
• 25% - Team & Cross-Functional Leadership:
o Collaborate and develop partnerships with multiple stakeholders across the business in
Online Experience, Innovation, Photo Studio, Product, Marketing, and Engineering, to
identify opportunities, solve problems and developing new propositions that drive value
to customers.
o Drive a high performing, engaged and committed organization by developing operations
leadership mentality and establishing a measurable, defendable, scalable mindset.
o Provide development and coaching opportunities for team by training, mentoring, and
establishing performance expectations while fostering a productive and positive work
o This role will lead a total team size of 9 with 5 direct reports
• 50% - Site & Catalog Operations:
o Track/audit all digital shelf components (images, copy, inventory, item setup
completeness, etc.) to check for content consistency, product availability, and
accurate product information; identify opportunities to improve deficiencies in
operating procedures and set action plans.
o Ensure all new product launches are executed on-time and meet pre-defined digital
standards for each merchandising division & category.
o Identify cross-division and category conflicts in data, take corrective action, and
ensure operations team is executing catalog changes based on business priority and
customer experience; there are moments where this team will need to "protect the
business from itself" by identifying item setup, copy, faceting, and attribution
inconsistencies across the catalog.
o Set and maintain algorithm-driven catalog and site experience in accordance with
business strategy (i.e. PLP pages may require boosting algorithms to be adjusted
according to commercial plans, PDP content may require algorithmic adjustment to
accommodate different customer segments, etc.)

Who You Are

10+ years professional experience in ecommerce or strategy functions in DTC and/or Indirect
Ecommerce business
• 5+ years Industry experience in CPG, FMCG, Beauty, Fashion, or Apparel verticals as part of a
matrixed enterprise with $8B+ in annual revenue
• Demonstrated experience in product information management (PIM systems such as Salsify,
Stibo, etc.) both downstream and upstream via dependency inheritance and overriding
strategies when translating BOM data to customer-friendly shopping data
• Demonstrated experience in content management systems (CMS systems such as Amplience,
Adobe Experience Manager, Sitecore, Magento, Shopify, etc.) for managing homepage, product
detail page, and other site/app content
• Demonstrated experience in attention to detail and process orientation & ability to turn
ambiguity into results

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range: $152,500 - $202,000 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.


Old Navy is a global apparel and accessories brand that believes in the democracy of style, making high quality, must-have fashion essentials for the whole family, while delivering incredible value, and fun, unique store experiences. Old Navy opened its first store in 1994 in the United States and since has expanded its international presence with Company-operated stores in Canada, China, and Mexico, as well as franchise stores in seven countries. Customers can purchase Old Navy products globally in Company-operated and franchise stores and online.

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