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Lead - Customer Master Data

Employer
On
Location
Portland
Closing date
27 Jun 2024

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Function
Operations
Level
Manager

Job Details

The On Sales Operations team continues to expand and we are seeking a highly skilled data management professional to join our team as our Customer Master Data Manager. In this critical role, you will be responsible for managing and maintaining accurate customer master data to support our Sales and Operations functions. This role is perfect for someone with a strong background in data management, attention to detail, and the ability to collaborate effectively with cross-functional teams, while managing a small team of their own.

Your Mission

Customer Master Data Management:
- Oversee the creation, maintenance, and accuracy of customer master data in On's systems, ensuring a single, comprehensive view of customer information.
- Develop and implement robust processes to ensure data integrity and consistency across On.
Data Quality Assurance:
- Conduct regular audits and reviews of customer data to identify and rectify inaccuracies promptly.
- Collaborate with cross-functional teams, such as Sales and Customer Support, to address and resolve data quality issues in a timely manner.
Data Governance:
- Establish and enforce data governance policies and standards related to customer master data, ensuring compliance with data protection regulations and internal data management policies.
- Monitor changes in data governance requirements and adjust processes accordingly.
Cross-Functional Collaboration:
- Collaborate closely with sales, marketing, finance, and other departments to understand data requirements and ensure alignment with business objectives.
- Provide support and expertise on customer data-related matters, acting as a liaison between data management and other business functions.
Training and Documentation:
- Develop and deliver comprehensive training programs for team members on data management best practices, ensuring that employees understand the importance of accurate customer data.
- Create and maintain detailed documentation related to customer data management processes for reference and training purposes.
System Integration:
- Work closely with IT and other relevant teams to integrate customer master data seamlessly across systems.
- Ensure data consistency and accuracy in the flow of customer information between different platforms.

Your Story

- 3+ years experience in data management, with a focus on customer master data
- 2+ years management experience
- CRM software experience, ++ Salesforce
- ERP experience, +D365
- Strong understanding of data quality principles and best practices
- Experience with data governance frameworks and compliance standards
- Excellent analytical and problem-solving skills
- Detail-oriented with a high level of accuracy
- Strong communication and interpersonal skills

Meet The Team

We are a collaborative and diverse operations team who partners with all departments at On to deliver WOW to our customers through on time delivery of product with the highest quality possible. We take pride in exceeding expectations and driving operational excellence by establishing and improving processes, challenging the status quo, and utilizing our external resources when needed.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

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