Skip to main content

Store Manager

Employer
Tiffany & Co.
Location
Bangkok, Thailand
Closing date
18 Jun 2024

View more

Function
Marketing
Level
Manager
Hours
Full Time

Job Details

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.
  • Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
  • Are you passionate about retail and leading a team?
  • Do you love making a difference and working in a high performing team?

Responsibilities

Achieve/Exceed Store Sales Plan

· Deliver and execute on pre-determined Annual Net Sales plan whilst meeting budget

· Understand and analyses the business needs, productivity, KPIs and provide business insights

· Lead the execution of retail excellence standards

· Identify and elevate out of stocks and merchandizing needs to drive growth through product assortment and presentation optimization

· Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities.

Building a High-Performance Team

· Drive regular performance conversations at store and Client Advisor level to motivate and engage team

· Align resources to reflect the store needs traffic, client profile and product potential

· Managing staff costs and headcount within pre-approved budget

· Execute team training plan for store

· Address and action performance management issues in a timely manner through consistent feedback

· Assess team capabilities and build robust succession plan for the store, with identified High Potential talents and design of development plans

· Recruit and develop talent pipeline

· Maintain employee engagement through Tiffany value driven leadership and employee recognition.

· Constantly monitor the quality of talent in the competition and pro-actively keeps potential talent engaged until real opportunities arise

Build Client Portfolio

· Identify and activate new client sources (3rd party/mall partnership) with a focus on HNWC

· Build and develop best in class client centric teams

· Execute events in partnership with PR and gain business alignment with a commercial goal

· Lead the execution of the Tiffany Clienteling Programs in order to grow client portfolio

· Know and cultivate Top 10 Tiffany Registered (TR) customers in the store

· Ensure all Client Advisors achieve CD100 objectives

· Drive store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach.

Operational Excellence

· Manage efficient Back of House and ensure consistency with established operational procedures

· Own compliance of store operations, health and safety, maintenance and store environment with all internal control procedures

· Identify and execute efficiencies and best practices.

Customer Service/In-Store Experience

· Ensure highest levels of in-store luxury experience at all times

· Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence

· Embody and inspire the highest luxury standards in presentation and behavior of all the staff

· Share client feedback received on Voice of Customer Survey to improve customer service

· Manage customer issues and complaints.

Qualifications

· Minimum of 10 years of management experience in retail or luxury retail or relevant customer related experience (e.g., hospitality).

· Excellent team management experience, building and growing high performing teams

· Proven track record in store operations with managing profitability and operations efficiencies

· Flexibility to work non-traditional hours, including days, nights, weekends and holidays

· Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market

· Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.etc)

· Chinese speaking skills are advantageous

Company

Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub

Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert

Similar jobs