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Client Care Advisor - Chat

Employer
Tiffany & Co.
Location
Bangkok, Thailand
Closing date
18 Jun 2024

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Function
Marketing
Level
Manager
Hours
Full Time

Job Details

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.

Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!

Are you passionate about developing talents, building a world-class organization, and making a positive impact to our business?

Position Overview

The Client Care Advisor is accountable for providing the highest touch of luxury service. This individual will handle all aspects of the client experience from order receipt to delivery, with a special focus on providing sales and customer service to clients via live chat and messaging (sms).

This employment is 12-month Fixed term Contract with the possibility to convert to be permanent contract and it's a career pathway to Client Advisor role in the future.

Key Accountabilities

Sales Execution
  • Establish strong personal relationships with clients increase sales, meet and exceed sales goals.
  • Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards.
  • Assist in achieving the company's omni-channel sales objectives and experience.

Customer Service
  • Provide a level of service that customer's value and an experience that distinguishes Tiffany from its competition.
  • Create loyalty to the Tiffany brand through consistently high communication quality as measured by VoC.
  • Resolve order-related issues by liaising between client and internal/external groups (Warehouse/Operations/Merchandising).
  • Manage verification of orders for fraud and ensure timely fulfillment.

Administration
  • Complete general administrative tasks on an ad-hoc basis as per business needs, including responding to COMPASS and Sales Service emails.
  • Responsible for the tracking of omni-channel business activities.

WHS
  • Responsible for ensuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safety.
  • Understanding of how to perform your job in a safe manner.
  • Adherence to established procedures for employee injury and incident reporting.
  • Compliance with the Work Health & Safety Management System policy and procedures.

Company

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Learn more about this company

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