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Manager, PQA

Gap Inc.
Hoan Kiem District, Vietnam
Closing date
19 Jun 2024

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Job Details

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

In this role, you are responsible to manage quality initiatives at the factory level through process monitoring, capability evaluations, performance reporting, benchmarking best practices and training of GIS and factory staff (Vendor Key Representative, Factory Key Representative and Designated auditor) for the assigned region/country. You will work with a clear objective of improving overall product quality as measured through final inspections, DC audits and In-market reports. You will lead a team of PQA resources and manage an extended geographical area with multiple factories and categories.

What You'll Do

  • Manage quality initiatives and factory quality performance to ensure quality standards and goals are met with consistently
  • Provide vendors/factories with the knowledge and resources to support multiple Brands/Categories in product development, risk management, Root Cause Analysis (RCA)/Corrective Action Plan (CAP) activities
  • Drive best practice usage and continuous improvement in quality through strong collaboration with internal stakeholders and factories & vendors
  • Monitor progress of 'high risk' products at factories
  • Investigate all Distribution Center audit escalations and reports on RCA/CAP activity at the factory
  • Leverage, authorize and monitor 3rd party inspections to improve quality performance at factories
  • Responsible for quality of services and advice in meeting business partner needs

Who You Are

  • Minimum 10 years of experience in quality assurance and/or factories preferably in a buying office with strong knowledge of factory operations and process; Formal qualifications in Textile / Garment / Footwear would be preferable
  • Understanding of concepts and procedures specific to manufacturing processes within the apparel on-apparel industry and specific knowledge for the respective category; Strong technical product skills
  • Proven success in managing and developing a strong PQA team and driving best in industry quality initiatives
  • Proven ability in presenting, influencing and making decisions cross functionally in a matrix environment while effectively managing multiple challenges
  • Ability to assess relatively complex situations and analyze data to make judgments and recommend solutions

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.


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