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Banana Republic Customer Care Product Advisor - Contact Center

Employer
Gap Inc.
Location
Groveport, Ohio, United States of America
Closing date
21 May 2024

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Job Details

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

As a Banana Republic Customer Care Product Advisor in our Contact Center, you will work with an energizing, fast-paced team focused on providing exceptional customer service to our worldwide customers. You will help our luxury customers through multiple interactive channels of communication including chat, phone, and email. You are the product and styling expert always delivering an exceptional customer experience. You will be an agile solution seeker and comfortable solving problems practicing in addition to offering styling advice. Your goal is to be an ambassador of the brand to help us grow the business by genuinely creating an outstanding customer experience. This is a hybrid role which includes working in one of our Banana Republic Home or Banana Republic stores up to 10% of the time in addition to occasional travel as needed.

What You'll Do

  • Provide an elevated shopping experience through knowledge and engagement and by responding appropriately to customer's requests in a timely manner.
  • Build rapport with customers authentically by demonstrating strong product knowledge and exceptional interpersonal skills.
  • Act in the capacity of "Brand Expert" on policies, procedures, and promotions to provide accurate information to our customers
  • Demonstrate values and behaviors that amplify our purpose, mission and values.
  • Deliver results through decision quality and problem-solving skills, with an extraordinary focus on resolution for a positive customer experience


Who You Are

  • Experience in retail apparel, customer service sales and working in a fast-paced environment.
  • Styling experience in luxury fashion and/or strong knowledge of trends with the ability to translate knowledge into solving customer styling needs.
  • Customer first mindset- elevated level of curiosity and exceptional listening skills
  • Strength in driving metrics to deliver results that will meet or exceed business goals
  • Self-directed with the ability to work independently and as part of a team
  • Ability to research process or transaction flow to identify root cause of errors and create innovative solutions that enhance the customer experience
  • Proven experience leveraging technology and navigating multiple systems at once


Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.

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