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Ecommerce/Logistics Associate

Ermenegildo Zegna Group
New York, New York, United States
Closing date
20 Jun 2024

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Job Details

Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.

As an Ecommerce/Logistics Associate for Zegna, you will play a key role within in managing all aspects of quality control within the warehouses and based in the NY Showroom, NJ Warehouse and remotely. You will be responsible for resolving inventory discrepancies between the warehouses and Zegna Ecommerce business.

This role is based in our NYC Office.


  • Reviews E-commerce order flow and monitor warehouse performance (direct and e-concession businesses)
  • Manage Bloomingdales fulfillment flow, cancellations and returns
  • Assist with set-up, training and fulfillment management of new e-concession businesses
  • Ensures on-time delivery to end customer. Coordinate with warehouse on expedited shipments, priority orders and order delays.
  • Manages UPS tools for shipping exceptions to customers and return management.
  • Coordinates with store teams and monitors transfers between stores and central warehouse. (ensure timely fulfillment and correct tracking numbers)
  • Oversees quality control for returns, manages refurbishing of product
  • Conducts training and audits on packing standards
  • Escalates and follows-up with headquarters IT team for any order issues to ensure resolution
  • Liaison between Customer Service call center and warehouse for return and order issues
  • Act as point of contact for finance on any charge backs.
  • Manage on-hold orders
  • Run and distribute Reports for Ecommerce returns/orders
    • Send to warehouse with additional instructions
    • Send daily report to ecomm team with status update
  • Manage levels of ecommerce supplies
  • Organize with the warehouse manpower according to historical data and promotions/events.
  • Oversees quality control for returns, manages refurbishing of product
  • Manage levels of refurbishing supplies and packing materials.
  • Management of inventory discrepancies (for E09/436 in DSV)
    • Coordination for retail and merchandising with requests that are coming out of E09/436
  • Create RST documents when needed
  • Communicate Fix cost list for E09/436
  • Process ecommerce returns for Canada
  • Transfers from Outlets back to E09/436.

  • 2-3 years of Logistics/Warehouse experience.
  • Retail Operations experience a plus.
  • Understanding of the luxury product market, including product quality, fabrics, and care.
  • Must be independent, self-motivated, detail-oriented, reliable, and organized, along with excellent communication skills.
  • Excellent project management and analytical skills.
  • Proficient in Excel & PC operations.
  • The hiring range for this position ranges from $55,000-$65,000 annually. The rate of pay offered will be dependent upon candidates' relevant skills and experience.


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