Skip to main content

Sr. Associate - Retail Client Experience

Tory Burch
Jersey City, NJ, United States
Closing date
19 Jun 2024

View more

Senior Manager

Job Details

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.
  • Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
  • We have the best team in the world and believe in paying competitively and rewarding for high performance.
  • Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
  • We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales.
  • We are invested in your professional growth - you'll have access to free executive coaching on-demand.
  • We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:
You have an entrepreneurial mindset with an interest in fashion, culture and current trends. You're agile, resourceful and have the ability to prioritize and anticipate business needs and requests. You have a sharp eye for detail, strong organizational, written, and communication skills, and the ability to work well with partners.

A Day in the Life:

As the Sr. Associate- Retail Client Experience, you will act as a key partner between Field Leaders and Training teams to bring to life clienteling strategies as well as develop new features/enhancements within our clienteling platform.

The typical day is... atypical.

You are entrepreneurial and your ideas will bring to life clienteling strategies across the field including: new selling ceremony, event guidelines, and trunk shows, and other VIP retail activations that align with marketing campaigns.

Partnership and building relationships with the marketing teams, technology teams, field leaders, training teams, and store teams will be the key to the success of this position.

This role will include partnership with the training teams and store teams to create and execute comprehensive training for the stores on new rollouts, cross functional toolkits, store contests, and company-wide meetings as well as driving strategic retail initiatives from idea to implementation.

You will also be a key liaison between the stores and Retail technology teams to ensure seamless execution of system projects across our store technology.

To Land This Role:

To Land This Role:
  • Bachelor's Degree, preferred
  • 3 year + experience
  • Demonstrate excellent organization and time management skills.
  • Exhibit the ability to work across multiple projects and balance competing priorities.
  • Be a demonstrated self-starter who works well within a highly collaborative team to deliver client success.
  • Successfully lead cross-functional projects, ensuring all deadlines are maintained.
  • Craft, present, and execute communication for major projects.

Why You'll Want to Join Our Team:

How We Work Together
  • Adaptable - We change before we have to
  • Entrepreneurial - We own it
  • Collaborative - There's no "I" in Tory
  • Client & Brand Focused - We put ourselves in Tory's shoes
  • Live the Values - We show up for each other
  • Functional Expertise - We're constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Compensation Range
The compensation range for this position is 85,000.00 USD - 100,000.00 USD. Our offer will be based on your relevant experience and work location.

Benefits Information

We offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours.

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact .


Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub

Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert