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Guest Relations Ambassador

The Bicester Collection
Bicester, GB, OX26 6WD
Closing date
19 Jun 2024

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Customer Service

Job Details

[Guest Relations Ambassador- Bicester Village- Permanent/Full Time]

Something Extraordinary Every Day™

As our Guest Relations Ambassador, you will work in The Apartment supporting and assisting all events and VIP visits in Bicester Village.

By representing Bicester Village as Hospitality Ambassador and ensuring all guests receive a 5-star luxury hospitality service during their visit. The Guest Relations Ambassador will deliver and promote all services and Village activities.

What you will be doing

  • Responsible for opening and closing The Apartment to the expected 5* level ensuring all spaces are guest ready and a high focus on the attention to detail.
  • Accountable for the events calendar for the week/month ahead.
  • Offer the ultimate visitor experience by being luxury ambassadors for the flagship village.
  • Collaborate with Management and Private Client Services team to leverage guest clienteling
  • Support with F&B service and attentively listen to guests' preferences, dietary restrictions, and any specific requests.
  • Promote a range of innovative and efficient 'concierge style' services including: Hands-free Shopping Service, valet parking and airmiles redemption.
  • Promote the current exhibition/retail marketing and partnerships campaigns to our guests.
  • Provide knowledgeable insights regarding all brands and the unique offer/promotions within the Village.
  • Ensure that Bicester Village standards, procedures and policies are adhered to at all times

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you'll have:

  • Experience as a guest relation/concierge/VIP events coordinator in a luxury environment, including hotel, retail and events sectors.
  • Passion for delivering excellent standards in service and hospitality
  • Solid understanding of the luxury customer and guest profiling
  • Be engaging, dynamic, proactive, informative and team-player
  • Ability to assist in projects and to work effectively within a team, as well as act autonomously
  • Knowledge of branding
  • Excellent interpersonal and communication skills
  • Impeccable attention to detail
  • Computer literate and fully conversant in the full suite of Microsoft Office applications (Outlook, Excel, PowerPoint
  • Excellent Grooming Standards, pride in their appearance and immaculate presentation
  • Fluency in English. (Mandarin, Literary Arabic or Russian languages are a plus)

There's no one quite like us

The Bicester Collection are the worlds' leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better - our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allows us to lead ahead:
  • Authenticity - Always do the right thing
  • Innovation - Think outside of the box
  • Passion - Do what you love and love what you do!
  • Critical Thinking - Challenge the obvious
  • Vision - Be mission driven always

Why we're exceptional

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you'll receive a generous salary and we'll also reward you by:

Looking after you: You're entitled to 25 days of annual leave (plus UK Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving. We provide above industry average life assurance cover, income protection, pension, personal travel insurance, dental and eyecare, private healthcare, access to a virtual GP app, Employee Assistance Programme, cycle to work scheme and flu vaccinations

Treating you: Discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus

Championing you: You'll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career


Come and live your story with us

The key to our success is the quality and commitment of our people. The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family. We are offering a fantastic opportunity for a professional and commercially focused individual to join us. We have huge ambition for what we can achieve together and we want to have fun!


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