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AV & IT Support Specialist

Closing date
26 Jun 2024

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Job Details

We are excited to offer an AV and IT Support Technician on-site position to an entrepreneurial new member of our growing London team. You will work in an environment where we make ideas happen fast, decide quickly, and give you high levels of responsibility. You are familiar with different IT/AV systems and technologies. You understand how to transform business needs into technical requirements. Naturally, you have a "can do" attitude and you take pride in building rather than preserving.

Your Mission

- Provide timely technical support for end users, addressing hardware and software issues, according to the specifications by Group IT
- Organize and administer IT hardware and software support
- Purchase, set up, and distribute IT equipment while continuously managing IT assets (experience with MDM - Jamf is a plus)
- Manage meeting room equipment for video conferencing
- Coordinate with vendors, contractors, and team members to execute premium in-house events: town hall, high-level/management meetings
- Perform monthly maintenance and documentation
- Troubleshoot and resolve audio and video issues promptly Log Incidents, and work closely with vendors for equipment issues, parts replacements, etc.. (Logitech, Google Chrome-box, Google Meet, etc.)
- Supports and manages specific On IT systems administration and configuration tasks
- Collaborate with the Application Support / 2nd Level teams and external vendors/partners
- Supports a fully cloud-based IT landscape and expanding cross-functional technology integrations
- Perform/ fulfil Jira Service Management Requests and Incidents within the agreed SLA aiming for excellent customer satisfaction.

Your Story

- 4+ years of hands-on experience in AV and On-Site IT technical support and customer-facing environment
- Proficiency with Apple products and troubleshooting abilities
- Solid knowledge of service desk and ticket management systems and workflow
- Audio Visual administration and troubleshooting knowledge: Google Environment, Logitech, and Zoom are a plus.
- Passionate to learn and adopt new technologies.
- Ability to work independently as well as in a team, in an agile and fast-paced environment
- Good understanding of information security and compliance practices as well as networking technologies (LAN/WAN, wireless)
- Communicative, solution-oriented, and trustworthy personality with a great sense of responsibility, proactive responsiveness, and an independent and goal-oriented approach to work
- Good time-management skills and ability to establish reasonable and attainable deadlines for resolution

Meet The Team

You will help improve the overall IT system landscape of On which consists of a unique cloud based infrastructure. You will help the IT team manage our internal and external partners and major development projects. You already have or will develop a strong understanding of cloud based systems and you will be the first point of contact within On for IT support-related issues.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.


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