Job Details

Job title

Special Orders Assistant, Moda Operandi


New York, United States


Assistant / Entry Level





Full-time, Salary Unspecified

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Job Description

Position Summary

The Special Orders Assistant will resolve top tier client requests made through the Stylist team. This role is responsible for pro-active collaboration with cross-functional partners, and vendors, to close out requests that drive sales for the TrunkShow and custom business.

What You’ll Do:

  • Liaison effectively and expediently with all internal and external partners required to close special order requests and drive sales
  • Facilitate all Special Order communications, operations, and processes at a luxury experience level.
  • Partner with Stylists to understand and prioritize the Special Order business
  • Manage the entire process for stylist requests, from inquiry through the sale
  • Communicate with Merchant team and/or vendors for product information required
  • Understand and follow-up on competitive pricing for merchandise requests
  • Gather and execute all information for import sheets, product descriptions, and purchase orders for Stylist Requests
  • Escalate Special Order issues to Senior Client Experience Manager and Merchandising as needed
  • Partner with Marketing team to recap, filter, and analyze merchandise request, to determine where the volume exists—by vendor, Stylist, region, and customer tier categories
  • Import stylist POs and assist in assortment creation
  • Manage the education of new brands to the stylist team
  • Schedule training and showroom clinics as needed
  • Run weekly selling reports and TS results reports

Who You Are:

  • Bachelor’s Degree preferably in fashion or merchandising
  • Must be detailed oriented, organized, and able to multi-task
  • Must be flexible and adaptable to ever-changing, fast-paced, and high-growth environment
  • Pro-active and able to show initiative/ideas to constantly improve process
  • Excellent verbal and written communication skills
  • Analytical skills and reasoning ability
  • Able to work within a team and with all cross-functional partners
  • Proficient in Excel and Photoshop with an aptitude for learning new programs
  • Willing to execute priorities with a sense of urgency, working nights and/or weekends at peak times

The job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties and competencies. All requirements and skills are subject to change as business needs evolve.

About Us

Moda Operandi brings designer fashion collections, from established and emerging designers, straight from the runway and designer showrooms to consumers through our online marketplace and “Trunkshow” model. This model utilizes both technology and a team of dedicated personal stylists to provide bespoke luxury shopping services.

As a global platform connecting creators, curators and consumers, Moda Operandi is redefining how luxury fashion is bought and sold in what is predicted to be a $446 billion market by 2025. We have an opportunity to rapidly scale the business globally, while investing heavily in technology, data, and customer experience, to innovate the core platform and delight customers.

Backed by New Enterprise Associates (NEA), Apax Digital, Adrian Cheng|K11, LVMH, Fidelity Investments and Condé Nast, the company recently announced a $165M Series F growth investment round which it will use to fuel investments in technology and data science, expand the designer offering, continued international expansion, and increased development across several key business verticals. This will fuel our ambition to reach $1B+ in revenue by 2021.