Manager, Digital Commerce & Strategy

Michael Kors

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Job Details

Job title

Manager, Digital Commerce & Strategy, Michael Kors


New York, United States




Creative (Graphics, Images, VM etc)



Full-time, Salary Unspecified

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Job Description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

The Manager of Digital Commerce & Strategy will support a department of the global digital flagship store,, to align merchandise strategies across retail, wholesale, and ecommerce via the online merchandising of the website. We are looking for someone with a passion for retail and the ability to drive sales in a fast-paced environment. This position will be a part of Michael Kors’ e-commerce team and present a great opportunity to develop and grow multi-channel sales on a global level.

Major Responsibilities include but are not limited to:

  • Drive a seamless Omni-channel experience by implementing parallel merchandising strategies for desktop, mobile, retail, wholesale, and e-commerce.
  • Drive KPIs such as conversion, average order value, and units per transaction through continuous improvement to website navigation and presentation of product.
  • Partner with cross functional teams to develop merchandising strategies for the website homepage, category landing pages, and special initiatives.
  • Review weekly reports to maximize selling through updated merchandising strategies on website.
  • Partner with the Analytics team to successfully create accurate and valuable on-site reports
  • Create seasonal hindsight’s and share key takeaways with cross functional partners to help influence market decisions.
  • Drive the design, requirements and implementation of digital products (site enhancements) based on competitive landscape to deliver a best-in-class user experience.
  • Monitor category keyword search results and optimize product recommendations.
  • Ensure the accuracy and timelines of all product launches, marketing campaigns and other customer interactions.
  • Verify inventory status for products scheduled to be featured on homepage, section page, and email and suggest replacements as needed when inventory is not sufficient.
  • Identify unique, underdeveloped, or emerging categories based on web analytics, competitive landscape, and customer feedback. Communicate to and work with merchants to capitalize on opportunities.
  • Understand current trends, opportunities, assortment, competition and buyers’ vision by category of business and use this knowledge to properly assort merchandise and market product online.
  • Partner with the CRM team to analyze customer data and utilize important information to improve the business relationship with customers.
  • Work closely with digital marketing teams to provide merchandising vision to email, search and social campaigns, ensure campaigns are in-line with website strategy, and communicate product opportunities to merchant team.
  • Work with coordinator to ensure all aspects of item creation are complete in order to publish SKUs to the website.
  • Provide leadership and individual developmental growth to coordinators in the department.


  • Bachelor’s degree in Business or Marketing (or comparable work experience)
  • Minimum of 5 years experience in direct or e-commerce environment
  • Strong project management skills and ability to complete projects on time
  • Proficiency with Microsoft Word and Excel
  • Strong problem-solving skills with the ability to translate analytic data into strategic ideas
  • Must be able to multi-task, be flexible and perform in a fast-paced environment
  • Additional plus to have experience working with online metrics tools such as Omniture or Coremetrics

We are an Equal Opportunity Employer M/D/F/V

About Us

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, produces a range of products under his signature Michael Kors Collection and MICHAEL Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products.

Michael Kors stores are operated, either directly or through licensing partners, in some of the most prestigious cities in the world, including New York, Beverly Hills, Chicago, London, Milan, Paris, Munich, Istanbul, Dubai, Seoul, Tokyo, Hong Kong, Shanghai and Rio de Janeiro.

Behind this burgeoning empire stands a singular designer with an innate sense of glamour and an unfailing eye for timeless chic. Michael Kors has won numerous accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. Wholly dedicated to a vision of style that is as sophisticated as it is indulgent, as iconic as it is modern, he has created an enduring luxury lifestyle empire with a global reach.

Michael Kors has always been involved in philanthropy, fighting hunger for more than 20 years. A longtime supporter of God’s Love We Deliver, he has worked with the New York-based organization to help distribute meals to people with HIV/AIDS, cancer and other serious illnesses. In 2013, he partnered with the United Nations World Food Programme (WFP) to help fight world hunger by designing the 100 Series watch. A portion of the proceeds from his special-edition timepiece helps WFP deliver food to children through its school meals program.