E-shop Costumer Service Assistant (Man/Woman)


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Job Details

Job title

E-shop Costumer Service Assistant (Man/Woman), CREATIONS FUSALP


Annecy, France


Assistant / Entry Level


Digital & Ecommerce



Full-time, Salary Unspecified

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Job Description

Fixed-term contract from September 2019 to December 2019.

Attached to the e-shop manager, we are looking for an assistant to handle the costumer service part of our website


Your main missions on a daily basis will be :

  • Costumer service
  • Logistics tracking
  • Administrative management
  • Reporting

Details of your missions :

  • Costumer service
  • Answering to our costumers phone call
  • Answering to our costumers emails
  • Advising our costumers and develop their loyalty

Logistics tracking :

  • Management and order tracking
  • Management of the shipments
  • Link with the logistics team
  • Management of the dispute
  • Managements of the transporters

Administrative Management

  • Management of the costumers return
  • Refunds following
  • Assets management

Reporting :

  • Creation of various statistics depending on the service needs or of another service.

Examples :

  • Reporting aftersales => Creative department
  • Reporting transporters => Logistics department
  • Sale reporting => Marketing department

The Ideal Candidate

Good interpersonal skills (bonus : experience in luxury or prêt à porter), comfortable on the phone, perfect speech, adaptive language : steady vocabulary, good management of your stress.

Languages : French, English (bonus : Spanish, Italian and German).

Tools : Prestashop ; Cegid (CBR) ; Orliweb ; Outlook ; Suite Microsoft.

Language skills

  1. German, Professional working proficiency
  2. Italian, Professional working proficiency
  3. Spanish, Professional working proficiency
  4. English, Native or bilingual proficiency
  5. French, Native or bilingual proficiency

About Us

Fonded in 1952 by two tailors from Annecy, Fusalp has developed innovating and high quality products dedicated to skiing by taking advantages of the know-how of haute-couture.

The brand combine a unique silhouette, French elegance and the guarantee of a line as slender as sporty.

It is the idea that we can combine performance and comfort without sacrifice the style and the cut.