Customer Experience Manager (F/M/D)

Mytheresa

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Job Details

Job title

Customer Experience Manager (F/M/D), Mytheresa

Location

Aschheim, Germany

Level

Manager

Function

Digital & Ecommerce

Posted

Contract

Full-time, Salary Unspecified

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Job Description

Your responsibilities:

  • Evaluate customer needs through our 360° feedback cycle and derive areas for improvement to consistently improve our services
  • Lead projects within the organization to create a memorable shopping experience for our valued customers
  • Work across diverse teams as customer advocate by focusing on what's best for our customers
  • Set up, conduct and analyse global customer surveys with our internal research tool
  • Create presentations of customer insights on a regular basis

The Ideal Candidate

Your qualifications:

  • Minimum of 3 years of working experiences in E-Commerce, Project Management or Customer Centric Marketing
  • Marketing-related academic degree or equal education
  • Leadership presence with the ability to present and interact with Senior Management
  • Strong Project Management skills, ability to adjust to multiple demands, shifting priorities flexibly while maintaining a positive work attitude
  • Experience in leading process improvement projects preferred
  • Analytical, very good Excel and advanced Powerpoint skills
  • Quick apprehension, proactivity and a hands-on mentality with willingness to take over responsibilities
  • Team player mentality
  • Previous track record of success working with international and multidisciplinary teams is a plus
  • Very good written and oral English skills, German is a plus 

About Us

At Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. With our Munich head office centered in the heart of Europe, we have an international reach as speciality teams are based around the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation. We are always on the lookout for the brightest talents to join in our success.