Job Details

Job title

Business Analyst - FTC, Browns Fashion


London, United Kingdom




Digital & Ecommerce



Freelance / Contracted, Salary Unspecified

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Job Description

 This role will work closely with various business stakeholders and third parties to implement and roll-out a new CRM solution aimed to improve customer experience, enhance business processes and enable Browns to continue to grow globally. This role will suit a technically aware individual that has experience working on CRM solutions, has commercial intelligence and strong operational knowledge. The Business Analyst will be responsible for ensuring the project scope is clearly defined, the CRM team’s requirements are clearly understood by the third parties, and the project is delivered efficiently in a compliant manner 

Duties and Responsibilities:

  • Understand and appreciate the goals of the CRM department and the factors that will determine their success
  • Understand the existing challenges, restraints and objectives the new system will aim to unblock
  • Understand the existing processes, systems and architecture that makes up the Browns CRM ecosystem and the opportunities that exist to enhance it further
  • Be a pragmatic, technically and commercially aware point of contact between the business, third parties and developers
  • Project management of the CRM system from inception to deployment
  • Lead requirements gathering workshops with relevant parties
  • Clearly document all business requirements (both functional and non-functional) for use by third parties to build and deliver the solution
  • Create and/or review technical specifications and solution design documents
  • Liaise with data security, legal and compliance stakeholders to design and deliver a secure, compliant solution
  • Support with the creation of test scripts and execution plans
  • Define and deploy new business processes and organisational changes
  • Build strong relationships with all internal and external partners and suppliers to ensure the successful delivery of the Browns vision
  • Work with other members of the Technology and Product Team to understand other key projects, products and product enhancements being delivered and the impact of each other’s focus areas
  • Stay informed of industry news, developments and innovation that we could utilise or could impacts our suite of projects or products
  • Be passionate about making Browns the coolest multichannel boutique in the world

The Ideal Candidate

  • Experience with CRM solutions and systems
  • Experienced in new system integrations
  • Excellent communication skills, both written and spoken
  • Business process modelling
  • Requirements gathering
  • Project management disciplines (planning, stakeholder comms, time/costs/scope management)
  • Comfortable liaising at all levels within the business
  • Should have experience in running workshops
  • Customer and end-user experience focused
  • Experience building world-class retail solutions
  • Excellent analytical skills
  • Working in a fast-paced, high growth environment
  • A team player with self-confidence, assertiveness and personal motivation

About Us

Browns is one of the world’s most iconic fashion retailers, famous for discovering designers from Alexander McQueen and John Galliano to Christopher Kane and Simone Rocha. Founded in 1970 and committed to providing the best edit of global design talent, this search for creativity, innovation and originality defines the Browns spirit. In May 2015, Browns was bought by Farfetch enabling Browns to retain its strong DNA, but leverage Farfetch’s resources and world-class, global technology platform.

Browns now enters into a new era with the objective of re-establishing Browns and as the coolest boutique brand in the world. Join us on this incredibly exciting journey as we take steps to redefine luxury boutique shopping.

At Browns we are committed to providing great employee benefits! So here’s what’s in it for you!

Competitive Base Salary: We take bench-marking seriously to ensure we are competitive across all industries, and are committed to paying our entry level talent above the London Living Wage.

Employee Equity Scheme (Farfetch For All): Every employee is fortunate enough to be granted Equity in the Farfetch Group, meaning we can all enjoy the company’s success on this journey!

Employee Clothing Discounts:Enjoy 50% full price styles off everything at Browns and 25% off at Farfetch – treat yo’self!

Flexitime: Life is all about balance…our employees work their contractual hours but with no core hours. Now that’s flexible!

Generous Holiday Entitlement: We appreciate that you work hard and need time to reset, so each employee is entitled to 25 holiday days per calendar year.

Holiday Trading Scheme: You have the option to buy or sell some holiday days.

Health & Wellbeing Scheme:To support a healthy body and mind we provide private medical insurance, discounted gym memberships, dental & eye-care assistance, wellness activities and so much more as a wider wellness scheme.

Enhanced Maternity & Paternity Packages: In support of the next generation we give parents choice with our shared parental leave options:

  • More than 1 year of service = 26 weeks full pay + 26 weeks London Living Wage
  • More than 5 years of service = 1 year full pay
  • Paid paternity leave = 2 weeks full pay at birth + 2 weeks full pay within the first year

Free Breakfast: start the day right! Free breakfast and fruit every, single, day!

Monthly Team Activities: In celebration of our Todos Juntos (“all together”) company value each team can choose a fun activity every quarter. Think crazy golf, cocktail making, dance classes.