Senior Design Operations


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Job Details

Job title

Senior Design Operations, Farfetch


London, United Kingdom


Executive / Coordinator


Digital & Ecommerce



Full-time, Salary Unspecified

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Job Description

The role:

You’ll join a world-class product design team who are disrupting the luxury fashion industry. We are setting the precedent for how brands and boutiques operate, connecting the in-store and online experience and creating a new level of service, which will change provider and customer expectations across the world.  

We are looking for a Design Operations Lead to help shape how the team operates, revolutionizing our working practices and strengthening our team culture. 

What you’ll do: 

  • You’ll be working alongside the Design Operations Manager and the Platform Product Design Team to facilitate agile and lean practices including planning, retrospectives, managing the roadmap of activities and measuring impact
  • You’ll build a creative and collaborative environment with healthy communication, engaging teams with regular forums to learn, share ideas and grow
  • You’ll identify bottlenecks and opportunities to optimise and iterate both working practices and tools to amplify speed and quality of execution
  • You’ll improve documentation, information sharing, tool usage within and across teams
  • You’ll create channels for closer working relationships between design and other disciplines
  • You’ll help to manage how people are allocated to projects, 
  • You might be supporting designers directly in managing high priority initiatives 

The Ideal Candidate

Who you are: 

  • You are passionate about user-centred product and service design, tech and emerging ideas in the field
  • You are exceptionally organized, creative problem solver who understands the value of testing and adapting based on evidence and user needs
  • You are comfortable in environments of rapid growth and change, able to operate autonomously and make trade-offs
  • You are someone who is empathetic and a clear communicator who can adjust their style to suit multiple audiences and channels
  • You are great at building relationships and able to influence across locations, cultures and disciplines
  • You are willing to travel to Portugal and other global offices as and when needed (usually once every few months)

You have:

  • Strong project/programme management, agile coaching or relevant experience in a multidisciplinary product team or digital agency
  • Desireable - a track record of building communities of practice or self-organizing teams around a common goal
  • Experience or knowledge of eCommerce or Enterprise software is a plus

About Us

Farfetch is the leading global technology platform for the luxury fashion industry. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, Farfetch began as an e-commerce marketplace for luxury boutiques around the world. Today the Farfetch marketplace connects customers in 190 countries with items from more than 48 countries and over 1,000 of the world's best boutiques and brands, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. Through its business units, which also include Store of The Future, Farfetch Black & White Solutions, Browns, and Stadium Goods, Farfetch continues to invest in innovation and develop key technologies, business solutions, and services for the luxury fashion industry.