E-commerce Executive (Maternity Cover)

House of Hackney

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Job Details

Job title

E-commerce Executive (Maternity Cover), House of Hackney

Location

London, United Kingdom

Level

Executive / Coordinator

Function

Digital & Ecommerce

Posted

Contract

Full-time, Salary Unspecified

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Job Description

As the Ecommerce Executive, you will report into the Head of Ecommerce and help drive the expansion and profitable growth of House of Hackney’s global digital business. The right person for this role will enjoy all things digital, be highly commercial and analytical and have high levels of accuracy, consistency and strong attention to detail. A proactive and positive attitude and excellent communication skills are essential in this busy team.

KEY RESPONSIBILITIES

  • Take ownership of homepage updates in line with marketing calendar and sales opportunities.
  • Responsible for updating all pages, category headers and general presentation of the House of Hackney website
  • Manage the creation of all product upload sheet and product creation.
  • Build and schedule all email marketing communications.
  • Advocate A/B tests across email campaigns and analysing the outcome of these tests
  • Report and analyse email campaign performance on a weekly and monthly basis
  • Undertake weekly visual site merchandising to align with sales opportunities.
  • Undertake regular health checks and testing of site checkout and automated email programmes like abandon basket etc for both the trade portal and retail.
  • Support the team with end-to-end testing of new site fixes and features including liaising with developers.
  • Undertake competitor analysis on an ad hoc/seasonal basis identifying opportunities that may help improve the customer proposition of the House of Hackney website
  • Support Customer Services with management of customer enquiries during peak periods and when the Customer Services Manager is out-of-office.

The Ideal Candidate

  • Passionate about the brand House of Hackney and Ecommerce
  • 1 year digital experience working within an Ecommerce or Digital role within a luxury retail business. Experience and knowledge of Magento and Google Analytics is preferable
  • Good knowledge of Excel.
  • Highly organised and self-motivated, with the ability to work to tight deadlines
  • Excellent communication skills; ability to work confidently with internal and external teams.
  • Hard-working with a flexible approach in order to manage priorities within the business
  • Analytical with a commercial outlook and creative appreciation.
  • Self-starter who likes to use their own initiative and takes ownership for their own projects and tasks.
  • Ambitious with a hunger to learn, develop and take on more responsibility.
  • Reliable and hard-working.

About Us

After a decade of bland minimalism the brand captured the zeitgeist with its collections of British-made collection of prints and products that are steeped in tradition but are bold and subversive for a truly modern statement.

Today, House of Hackney has evolved into a successful British-made brand incorporating interiors, fashion and lifestyle divisions. House of Hackney has achieved cult status amongst its loyal customer-base of tastemakers, celebrities and interior designers and has become the British brand to go to for its iconic printed collections.

With an aesthetic influenced by English heritage, albeit with a thoroughly modern interpretation, it was paramount to the founder’s vision that British-made materials and manufacturing would be used, keeping production close to home and supporting small traditional industries and creating local employment.

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“This House is a safe space to let your creativity run wild as we work collaboratively to shape the future of the brand. This House is filled with characters, each bringing their own sought-after skills and a unique sense of magic. This House feels like home.”

Thomas, Global Communications Manager 

“As part of the production team, I have incredible opportunities to work closely with our beautiful product at every stage of its journey while simultaneously supporting small-scale, UK-based suppliers who are true experts in their craft. I feel motivated by the eco-conscious approach taken not only to our production processes and products, but also within our office and beyond. It feels very special to work in a creative environment alongside a team who are passionate and supportive of both the brand and each other.”

Astrid, Production Coordinator 

“House of Hackney has given me exciting opportunities, both professionally and personally. As a representative of our Global Sales team, I’ve travelled to many countries around the world, showing previews of our collections to interiors designers and valued Trade clients. Back at our London studio, the team feels like a family that shares a passion for this beautiful brand and its eco-conscious values. We are encouraged to grow, learn, flourish, do good and take a balanced approach to work and our lives outside it.”

Lorna, Junior Sales Lead