E-commerce Fraud Analyst

Jimmy Choo

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Job Details

Job title

E-commerce Fraud Analyst, Jimmy Choo

Location

London, United Kingdom

Level

Executive / Coordinator

Function

Digital & Ecommerce

Posted

Contract

Full-time, Salary Unspecified

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Job Description

We have an exciting opportunity for an E-Commerce Fraud Analyst to join the E-Commerce team based here at the Head Office in London. This role reports directly into the Head of Omnichannel Operations.

Key Responsibilities and Duties:

Fraud

  • Accurately review next and same day orders within SLA.
  • Monitor Referral orders and make accept/reject decision based on Cybersource review conducting further analysis if necessary.
  • Monitor and report on JIMMY CHOO and Cybersource review performance statistics.
  • Act as point on contact and decision point on Rule Recommendations and process changes within Decision Manager.
  • Monitor and manage all chargebacks from US/UK/ROW regions with access to multiple portal/acquiring channels including being point of contact for fraud for account managers.
  • Accurately monitor and defend fraud and non-fraud chargebacks appropriate with Chargeback defence cycle including gathering evidence from various teams/sources.
  • Conduct regular analysis on chargebacks and report on changing trends and win rates.
  • Working with UK and US finance teams directly to provide accurate chargeback reporting in line with financial periods and financial processes.
  • Responding to DPA requests from Bank and Police Enquiries.
  • Training other members of the Omni-Team in fraud screening.
  • Providing cancellation data and fraud trends for trading team on a weekly basis.

Payments:

  • Analyse and report on payment decline data by region and payment type.
  • Analyse and report on payment split data by region and country.
  • Researching fraud and payment solutions at conferences/events and attending webinars.
  • Monitoring and acting on payment failure SAP alerts in Adyen and Cybersource and liaising with stores/operations teams to solve.
  • Resolving payment queries including manual settlements and reconciling in SAP.
  • Provide ISO Payment support via Adyen for stores.
  • Providing Adhoc support and knowledge on fraud and/or payments to other members of the business in relation to current and future projects.
  • Arranging Manual Refunds with both UK and US finance teams including contact with customers to obtain bank details.
  • Report on the success and BAU process for new payment methods.
  • Resolving PayPal issues including manual voids/cancellations.

Other:

  • Reconcile business losses into loss report including fraud cancellations, chargeback and Lost in Transit figures.
  • Provide Adhoc assistance to customer service and operations teams in relation to financial/reporting and payment/fraud related issues.

The Ideal Candidate

Skills, Experience and Qualifications:

  • Previous experience from within a similar role is essential.
  • Knowledge of  Cybersource.
  • Experience with DPA requests from Bank and Police Enquiries.
  • Demonstrable analytical skills.
  • Able to work autonomously with excellent attention to detail. 
  • Experience with developing  Rule Recommendations.

 Characteristics Required:

  • Excellent work ethic with the ability to work to tight deadlines.
  • Conscientious with strong attention to detail.
  • Excellent organisational skills.
  • Self-motivated and able to apply initiative.
  • Strong interpersonal skills.

About Us

Today, Jimmy Choo encompasses a complete luxury lifestyle brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men’s shoes. CEO Pierre Denis and Creative Director Sandra Choi together share a vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.