Ecommerce Manager - Maternity Cover

Temperley London

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Job Details

Job title

Ecommerce Manager - Maternity Cover, Temperley London

Location

London, United Kingdom

Level

Manager

Function

Digital & Ecommerce

Posted

Contract

Full-time, 50K - 60K

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Job Description

A unique opportunity has arisen for an all-round ecommerce professional to lead this fast-grown channel and support the migration project of the brand from Magento 1 to Magento 2. Reporting to CEO, the ideal Ecommerce Operations Manager will have experience of working on digital/e-commerce projects and in website migration, a clear A/B testing experience, together with experience with Magento 2 and testing environments. 

Responsibilities 

  • Key partner for cross-functional teams including customer service, warehouse operations, logistics, loss prevention, retail operations and ecommerce IT, working together to deliver excellent customer experiences
  • Supporting projects with UAT where required, ensuring accuracy and that all timelines are met
  • Managing project launch activities and plans, ensuring that business teams are aligned, and communication is clear and effective
  • Managing and optimizing new features post-launch
  • Using insights and analysis to investigate any potential issues throughout the end-to-end customer journey, and suggesting opportunities for improvement - with focus on checkout and payments
  • Building and distributing ecommerce operations reports, summarizing and providing analysis and insight into trends
  • Managing the operational roll-out of new features and omni-channel projects, ensuring all business teams are up-to-date and communication is clear and concise
  • Managing the development agency as a main point of contact, making sure deadlines are met
  • Improving & coordinating B2C and B2B catalogues and sales performance, tracking service providers operation and developing a more efficient process in a timely manner 

The Ideal Candidate

  • Experience in replatforming websites, from Magento1 to Magento2 mandatory
  • B2B and B2C ecommerce experience
  • Magento Migrations
  • HTML, CSS, CMS, Google Analytics, AdWords, Tag Manager, PPC, SEO, CMS
  • Conversion Rate Optimisation (CRO) UX experience knowledge a plus (A/B testing from web pages and checking-out cart to email campaigns)
  • Constant awareness of overall online performance & KPIs
  • Efficient with spreadsheets, manipulating data and reviewing results
  • Previous retail/wholesale experience in the luxury sector

About Us

Alice Temperley MBE founded her namesake brand, Temperley London in 2000, a year after graduating from the Royal College of Art. Temperley London is entering its nineteenth year of business with Alice continuing to head up the creative direction of this independent British brand.

Over the past 3 years the company has undergone a transformation and become a globally recognised British Luxury lifestyle brand.

Temperley London currently operates five standalone stores, with its flagship store on Bruton Street in Mayfair. The brand is now distributed in over 28 countries across more than 150 wholesale accounts.

Temperley London sells globally online at temperleylondon.com