E-commerce Coordinator / Senior Coordinator

3.1 Phillip Lim

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Job Details

Job title

E-commerce Coordinator / Senior Coordinator, 3.1 Phillip Lim


New York, United States


Executive / Coordinator


Digital & Ecommerce



Full-time, Salary Unspecified

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Job Description

o Execute the day-to-day business activities of all Ecommerce operations, including:

o Handling digital and technical vendor relations

o Managing catalogue creation and merchandising in Content Management System

o Providing occasional customer service supervision/support to Customer Service lead

o Liasing with the warehouse to ensure that all receipts, shipments and returns are processed in a timely manner

o Partner with marketing team on executing and optimizing digital marketing initiatives, including:

o Implementing SEO/SEM best practices to drive new visitors to site

o Managing paid search campaigns to meet or exceed ROI targets

o Managing display and re-targeting campaigns

o Planning, executing and optimizing e-mail marketing campaigns

o Managing affiliate programs

o Oversee coordination and delivery of all e-commerce assets, including product copy, photography and production specs; partner with Brand team to plan and coordinate all e-commerce photo shoots

o Develop and distribute daily, weekly and monthly reporting on KPIs

o Identify, suggest and execute enhancements to improve overall site conversion and experience by:

o Regularly monitoring site analytics to understand customer behavior

o Regularly assessing competitor sites and customer requests/feedback

o Support E-commerce Director in identifying and executing other initiatives to drive sales (e.g. private sales, promotions, collaborations, etc.)

o Support E-Commerce Director in executing digital platform launches (redesigns, re-platform, mobile, etc.)

The Ideal Candidate

o Must have minimum 2+ years of experience in Digital/Ecommerce function within Retail industry

o Strong understanding of digital landscape (online merchandising, digital marketing and web development)

o Strong Project and Time Management Skills

o Strong analytical skills to generate innovative insights from analysis, and communicate results effectively

o Knowledge of at least one ecommerce platform, and experience in working with digital agencies and vendors

o Experience in Website Analytics (GA)

o Strong skills in MS Office particularly Excel (Word, PowerPoint inclusive)

o Strong team spirit with outstanding interpersonal and communication skills

o Ability to learn quickly and adapt to changes, and thrives in fast-paced environment

About Us

Become Part of the 3.1 Phillip Lim Tribe

3.1 Phillip Lim is not just about fashion. We are about the relationship you have with clothes and how it fits in our modern lives. Designer clothes you can wear every day, day to night, weekday to weekend without compromising style and without a hefty price tag. That is modern luxury to us.

We have revitalized a new space in the designer market at contemporary price points, helping to challenge the conventions of the market. This challenger spirit is the culture in which we work.