E-commerce & Omni-channel Coordinator - US


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Job Details

Job title

E-commerce & Omni-channel Coordinator - US, Valentino


New York, United States


Executive / Coordinator


Digital & Ecommerce



Full-time, Salary Unspecified

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Job Description

Position: E-commerce & Omni-channel Coordinator - US

Reports to: Manager, E-Commerce & Omni-channel – US

Job Mission:

We are looking for a highly motivated candidate, who is solutions oriented with a passion for the fashion industry, able to identify opportunities and execute e-commerce business strategies in order to maximize sales performance. The E-commerce & Omni-channel Coordinator will support the day-to-day running of the US website, while helping HQ with the execution of the long-term commercial strategy.

Main Duties and Responsibilities:

  • Responsible for the day-to-day co-ordination and running of the website and daily site checks to ensure the quality of the site and product offer is set and maintained.
  • Daily review of sales and KPIs to identify and understand the key drivers behind US performance.
  • Working with the US Retail, Merchandising, and Wholesale teams to ensure alignment across all channels.
  • Plan, implement and analyze sales and promotional activities with HQ and local teams.
  • Work with internal teams and external partners/suppliers to optimize site navigation, customer journey, checkout funnel and product placement to grow conversion rate and online sales.
  • Testing of all changes and optimizations from development on website.
  • Work with the customer service team to identify any opportunities or issues with the customer journey/troubleshoot and share feedback with relevant departments.
  • Support with the production of daily, weekly and monthly sales reporting, in addition to ad-hoc reports as required.
  • Support retail boutiques with the day-to-day cross-channel and Omni-channel activities
  • Keep up to date on E-Commerce innovation and trends, monitoring competitor sites.  
  • Track online wholesale partners to monitor GEO-pricing, collection launch dates, and WW calendars.
  • Audit and revise existing merchandise, stock and inventory processes to increase efficiency.
  • Prepare for markdown periods, site launches and collections, digital look-books and holiday campaigns.

The Ideal Candidate


  • Experience across E-Commerce including planning and execution of content across the websites, product & promotional merchandising, online marketing campaigns, website design, customer service, web analytics, and web technologies.
  • Understanding of the luxury and fashion sector
  • Ability to utilize data/data analytics to drive decisions related to E-Commerce, trading, user experience and content management
  • Strong team player, adaptable and flexible to changes
  • Ability to analyze problems and develop solutions
  • Ability to plan, organize and manage multiple projects and set priorities
  • Proactive, independent, responsible, creative and self-motivated
  • Proficiency in Microsoft Excel, internet and web-based applications

Language skills

  1. English, Full professional proficiency

About Us

Valentino S.p.A. is controlled since 2012 by Mayhoola for Investiments S.P.C., a holding company sustained by a group of private investors from Qatar.The Maison is now under the creative direction of Pierpaolo Piccioli.

Valentino is amongst the leaders of international fashion to believe in the elevated added value that derives from a global vision of style, developed through collections of Haute Couture, Pret-a-Porter, Valentino Garavani accessories, eyewear and fragrances licensed in partnership with Puig.