Accounts Receivable Chargeback and Collection Specialist

John Varvatos

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Job Details

Job title

Accounts Receivable Chargeback and Collection Specialist, John Varvatos


New York, United States


Executive / Coordinator





Full-time, Salary Unspecified

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Job Description

Purpose and Scope

The AR Chargeback and Collection Specialist will work closely with the Credit and AR Supervisor to develop best practice functions and maintain, oversee and evaluate effectiveness of credit and collections and cash applications policies and procedures for both our domestic and international business. 

Job Responsibilities:

  • Research chargebacks and manage disputes.
  • Support for audit requests
  • Research and resolve delinquent accounts
  • Contact / Email clients for outstanding payment balances
  • Manage and assist in posting cash receipts and credits
  • Heavy chargeback (NOT credit cards)
  • Charge Credit Cards
  • Set up new customers in RLM
  • Set up new stores and distribution centers in RLM
  • Reach out to cross-functional departments sales and logistic
  • Request and/or download payment data from customers (portals)
  • Post daily deposits /daily bank deposits
  • Initiate collections on past due accounts
  • Provide data and back up research for negotiation of settlements to recover valid charges
  • Engage/escalate to management over any AR issue
  • Support the AR Supervisor in projects
  • Must have ability to multi-task by organizing and prioritizing work, coordinating required support across various functions to meet deadlines and achieve goals and objectives
  • Team player! Willing to provide coverage and cross train in other AR functions when needed
  • Hands-on approach, getting things done efficiently
  • High level of accuracy / strong attention to detail

The Ideal Candidate

Position Requirements

Strong work ethics

Excellent analytical skills

Ability to multi-task and prioritize; comfortable working between different brands

Strong communication (written & verbal) and organizational skills

Ability to work and interact others

Resourceful, hands-on, and able to sense urgency

Strong decision making skills

Education and Training

Bachelor’s Degree in Finance, Accounting or related field must


Minimum 3 years of experience in B2B credit/collections role; high volume, customer service oriented environment

Strong technical skills required; Microsoft Windows and Office, particularly Microsoft Excel

Knowledge of bankruptcy and collection agency procedures required

RLM Software experience a plus

Experience in financials and accounts receivable applications a plus

About Us

Launched in 2000 with a collection of tailored clothing and sportswear, the John Varvatos now represents an entire lifestyle that includes belts, bags, footwear, eyewear, limited edition watches, and fragrances, as well as the younger, edgier John Varvatos Star USA collection. The heartbeat of any brand is its people. The John Varvatos culture is full of passion, creativity and rock ‘n’ roll! With many opportunities for growth and career development, we are a company that has ambitious plans for growth, and each individual plays a vital role in achieving our goals. We recognize each individual’s contributions and treat each other with dignity, respect and fairness.