Job Details

Job title

Operations Manager Turkey, Christian Dior Couture


Paris, France




General Management



Full-time, Salary Unspecified

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Job Description

Christian Dior Couture operates two stores in Turkey, in Istinye Park and Zorlu Center.

The Turkish market is managed by the Mediterranean Zone, based in Paris. This position directly reports to the Finance Manager of the zone, with functional support to the store managers.

The Operations Manager is responsible for the overall management of the stores operations, staff, merchandise, and customer service.  The operations manager will also be responsible for maintaining and achieving operational and merchandising standards and goals, and developing associates as needed.

In this context, Operations Manager will participate to the development and growth of the subsidiary in the following aspects:

  • Policies and procedures
  • Store Facility
  • Logistics
  • Accounting and financials
  • Inventory Management
  • Legal and Administrative
  • Store opening


  • Policies and procedures:
    • Understand, abide by and enforce all operational policies and procedures as dictated by Retail Handbook Procedures, the human resources guide and other related material
    • Train newcomers to Dior retail procedures and cash desk operations
    • Prepare Monthly Internal Control reports
  • Store Facility:
    • Manage the store facility: cleaning, repair, maintenance
    • Serve as direct liaison between all sub-contractors and vendors to verify work standard and condition of store
  • Logistics:
    • Oversee all processing of shipments, transfers, and consignments
    • Follow-up of deliveries with freight forwarder and customs’ broker
    • Coordination with accounting back office, follow-up of KPI’s
  • Accounting and financials
    • Pre-check store invoices, and any required documentation according to the internal Purchase procedure
    • Follow-up sales reconciliation between Dior System, and e-invoice/E-archive portals
    • Follow-up anti-money laundering compliance
    • Verify cash vs sales reconciliations
    • Coordinate with Finance Manager and Head Office regarding insurance matters (product damage, business interruption, civil liability, other HR insurances)
    • Annual external audit: reply to any queries from auditors, together with Finance Manager
  • Inventory Management:
    • Manage, facilitate, and ensure completion of all inventories and cycle counts
    • Validate stock adjustments
    • Investigate with head office on any discrepancies in receptions or stock transfers
    • Organize stock destructions
    • Follow-up repairs of defective or damage goods, from store stock or from after-sales
    • Organize Family Sales
  • Legal and Administrative
    • Follow-up contract expiry and renewals
    • Follow-up HR administrative aspects, to be shared with HR Manager and accounting back office: time schedules, overtime, absence/leaves
    • Comply with administrative declarations needed in current or future stores
    • Coordinate with Dior legal department and local advisors
  • Store opening
    • Coordinate with Dior architecture department and local suppliers in any store opening / renovation project
    • Follow-up related administrative aspects

The Ideal Candidate

Master in Management with 5 to 10 years experience. Retail experience / notions of accounting  appreciated.

Professional English. Professional Excel.

About Us

Christian Dior was a visionary. Beginning with his first collection in 1947 he rewrote the rules of modern elegance and imposed his style on the entire world. Well beyond fashion, he brought women his vision of beauty and happiness; he loved and reinvented a refined art de vivre. Concerned with restoring a unique savoir faire, Christian Dior stated: “True Luxury requires genuine materials and the craftman’s sincerity“.

The House of Dior has been built upon this wonderful heritage that makes Dior the supreme icon of luxury. This heritage continues today thanks to the talent of its creators with the same audacity and inventiveness that inspired Monsieur Dior.

From the renowned Bar suit to the grandest evening gowns, the famous Lady Dior bag to the Dior VIII, each of these pieces reveal the excellence, the refinement and the savoir faire of a unique traditional craft that the House of Dior conveys for more than sixty years.

True to the spirit of its founder, Dior is pursuing and accelerating since 2010 its strong ties with the world of the arts, with an ever increasing number of exhibitions by contemporary artists around the globe.

The House of Dior has an international network of freestanding boutiques spread throughout 38 countries and undertakes ambitious development projects in every major market.