Customer Care Specialist for Our Swedish Market

Zalando

Share with a friend

Job Details

Job title

Customer Care Specialist for Our Swedish Market, Zalando

Location

Berlin, Germany

Level

Assistant / Entry Level

Function

General Management

Posted

Contract

Full-time, Salary Unspecified

Share with a friend

Job Description

Our Swedish speaking customers contact us by telephone, email, chat and social media. As their first point of contact, you’ll find solutions and handle their inquiries relating to delivery, return, payments and much more.

WHERE YOUR EXPERTISE IS NEEDED
  • Define and solve our Swedish customers queries in a timely, friendly manner 
  • Deliver smart decisions while paying attention to details and following processes
  • Work proactively with online tools to deliver high customer satisfaction
  • Keep calm and focused in a dynamic, fast-paced environment working towards targets. Multitasking doesn’t stress you out
WHAT WE’RE LOOKING FOR
  • Regardless of your background, you are customer focused and passionate about delivering excellent customer service
  • Fluent in Swedish in written and spoken form, you also possess great English skills
  • Strong communication at all times, you find the right words in every situation and deliver them in a positive manner
  • We are one team! Like Zalando, you are flexible, reliable and always happy to support your colleagues in various tasks
PERKS AT WORK
  • A detailed, fully compensated new starter training. Furthermore, you can look forward to on the job trainings and personal development opportunities
  • Competitive salary as well as benefits. How about 40% discount on our online shop, discount for the public transport in Berlin, free fruit and drinks every day, parties and team events to name just a few?
  • We offer a pleasant work atmosphere in our open office in Friedrichshain. Shift schedules are planned in advance with 40 hours per week. Your working week is Monday-Friday
  • A motivated and multinational team of experts to inspire and support you including a strong feedback culture

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

ABOUT ZALANDO

Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Zalando’s success also tells the story of our exceptional Customer Care team. We love welcoming new colleagues who join us in creating the world’s best online fashion experience.

Please note that all applications must be completed using the online form - we do not accept applications via e-mail.

About Us

 PERKS AT WORK

  • Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal technical and fun guilds, knowledge sharing through tech talks, internal tech academy and blogs, product demos, parties & events
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Extensive on-boarding, mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms* (*available in select locations)

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

ABOUT ZALANDO

Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.