Goal: To design , plan and provide the best possible delivery and returns experience to our customers now and in the future.
Purpose : To provide the convenience , speed and cost delivery and returns solutions , that keep Zalando ahead or at least on par with the market leaders in defined key markets. To work with current and future carrier partners to enable robust and stable networks and processes to deliver a great delivery experience
Expectation : To agree service levels , budgets , processes , checks and reporting capability to ensure on time , on plan and on cost delivery and returns solutions to meet Zalando’s internal and external commitments.
WHERE YOUR EXPERTISE IS NEEDED
- Main Responsibilities : To design , plan and provide the best possible delivery and returns experience to our customers now and in the future
- To lead a small team of experts to deliver a robust and stable networks and processes to deliver a great delivery experience
- Able to Create contracts agreements with partners to help plan budgets
- Ability to support internal teams to drive constant improvement
WHAT WE’RE LOOKING FOR
- Fluent English
- Previous last mile (CEP) experience at carrier or retailer level
- Great Excel and Presentation Skills
- Great People Skills
- Ability to drive value and quality improvements
PERKS AT WORK
- A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere.
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
- Mentoring and personal development opportunities and an international team of experts
- Relocation assistance for internationals, PME family service and parent & child rooms* (*available only in select locations)
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.