Senior Manager Delivery Solutions

Zalando

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Job Details

Job title

Senior Manager Delivery Solutions, Zalando

Location

Berlin, Germany

Level

Manager

Function

General Management

Posted

Contract

Full-time, Salary Unspecified

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Job Description

 Goal: To design , plan and provide the best possible delivery and returns experience to our customers now and in the future. 

Purpose : To provide the convenience , speed and cost delivery and returns solutions , that keep Zalando ahead or at least on par with the market leaders in defined key markets. To work with current and future carrier partners to enable robust and stable networks and processes to deliver a great delivery experience 

Expectation : To agree service levels , budgets , processes , checks and reporting capability to ensure on time , on plan and on cost delivery and returns solutions to meet Zalando’s internal and external commitments. 

WHERE YOUR EXPERTISE IS NEEDED

  • Main Responsibilities : To design , plan and provide the best possible delivery and returns experience to our customers now and in the future
  • To lead a small team of experts to deliver a robust and stable networks and processes to deliver a great delivery experience
  • Able to Create contracts agreements with partners to help plan budgets 
  • Ability to support internal teams to drive constant improvement 

WHAT WE’RE LOOKING FOR 

  • Fluent English 
  • Previous last mile (CEP) experience at carrier or retailer level  
  • Great Excel and Presentation Skills 
  • Great People Skills 
  • Ability to drive value and quality improvements

PERKS AT WORK

  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere.
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms* (*available only in select locations)

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

About Us

 PERKS AT WORK

  • Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal technical and fun guilds, knowledge sharing through tech talks, internal tech academy and blogs, product demos, parties & events
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Extensive onboarding, mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms* (*available only in select locations)

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

ABOUT ZALANDO 

Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.