Director, Change Management

Michael Kors

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Job Details

Job title

Director, Change Management, Michael Kors


New York, United States


Director / VP / President


Human Resources



Full-time, Salary Unspecified

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Job Description

Position Overview:  

The key aspect of this role is to provide Change Management, Communication and Training/Learning to support the success of Project Elevate at Capri Holding limited. 

As the Organizational Change Management (OCM) Lead you will drive change, communication and learning activities to help business create the enterprise of the future and realize benefits from large transformation programs enabled by technology (de-risk financial and inventory systems, provide ability to scale, support M&A, enhanced data insight, create platform for future innovation). You will lead overall Change Management efforts across the three brands (Michael Kors, Versace and Jimmy Choo) and oversee resources managing these change management efforts. Expectations include defining overall OCM strategy and leading delivery efforts for each facet of OCM, including Executive Alignment, Stakeholder Analysis and Communication, Change Impacts identification and management, Journey Mapping, Readiness Assessments, Organization/Operating Model Alignment, Job-Role Mapping, End User Training strategy/material development/train the trainer, User Adoption tracking and management, and Value Realization. 

Main Responsibilities include but are not limited to: 

  • Drive the required organizational change given the understanding of the culture
  • Facilitate Executive Alignment workshops to clarify business transformation vision and scope, case for change, and program governance model
  • Define, develop, and drive the execution of the overall OCM strategies based on the business transformation program vision
  • Identify and analyze, develop the management plans, and facilitate on-going engagement for Stakeholders
  • Develop the overall Communication strategy and plan including the creation and the delivery of internal and external communications, messages and supporting materials
  • Develop support networks (e.g., Change Agent Network, Super User Network, etc.), roles and responsibilities, and timeline to support program activities (as needed) across brands and geographies
  • Facilitate Organization Alignment/Design as well as end user to role mapping activities (as applicable) to support process and organizational changes
  • Conduct Change Impact and Readiness assessments to identify key changes or readiness gaps that will impact the organization; and develop and execute change management activities to support the transition
  • Define and manage execution of Training Strategies and Plans (to include training delivery plan and methods, environments, tools, approval cadence, logistics, and scheduling)
  • Manage the creation of all program-related training materials, Train-the-Trainer approach, training schedule development, training metrics and measurement approach, training environment management
  • Lead the Change Management team (2 people) and the Training coordinator

We are an Equal Opportunity Employer M/F/Disability/Vet

The Ideal Candidate


  • Bachelor’s degree or equivalent is required.
  • At least 5 years of experience in OCM, Communication, Training or HR leadership
  • Large organization change management program or communication experience
  • Demonstrated ability to work in a fast-paced, “self-starter” environment
  • Highly organized and detail-oriented
  • Team-player with excellent relationship-building
  • Entrepreneurial spirit and proactive attitude
  • Excellent organizational, written and verbal communication skills
  • Advanced problem solving capability and ability to generate a collaborative, progressive work environment
  • Credibility and ability to interact with and influence all levels of the organization
  • Ability to understand and perform in the Group’s culture
  • People management experience

About Us

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, produces a range of products under his signature Michael Kors Collection and MICHAEL Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products.

Michael Kors stores are operated, either directly or through licensing partners, in some of the most prestigious cities in the world, including New York, Beverly Hills, Chicago, London, Milan, Paris, Munich, Istanbul, Dubai, Seoul, Tokyo, Hong Kong, Shanghai and Rio de Janeiro.

Behind this burgeoning empire stands a singular designer with an innate sense of glamour and an unfailing eye for timeless chic. Michael Kors has won numerous accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. Wholly dedicated to a vision of style that is as sophisticated as it is indulgent, as iconic as it is modern, he has created an enduring luxury lifestyle empire with a global reach.

Michael Kors has always been involved in philanthropy, fighting hunger for more than 20 years. A longtime supporter of God’s Love We Deliver, he has worked with the New York-based organization to help distribute meals to people with HIV/AIDS, cancer and other serious illnesses. In 2013, he partnered with the United Nations World Food Programme (WFP) to help fight world hunger by designing the 100 Series watch. A portion of the proceeds from his special-edition timepiece helps WFP deliver food to children through its school meals program.