Job Details

Job title

IT Director, Christian Dior Couture


New York, United States


Director / VP / President


Information Technology



Full-time, Salary Unspecified

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Job Description

Department: IT within the Finance Department

-      Direct Report : CFO of North America

-      Dotted line reporting to the global CIO of Dior

-      Mission: Build a strong IS&T organization for Dior covering US and Canada


-       40 Stores over USA & Canada

-       533 Overall users

-       250 Computers

-       329 Mailboxes

-       130 iPhones users

Job Description

-     Part of the Global Dior IT Strategy, in relation with the Dior CIO, implement and pilot IT Solutions for the North America Zone,

-     Define and manage the roadmap for all NA projects: store opening, infrastructure projects, applications projects ensuring the alignment of local and central teams objectives,

-     Able to lead transformation of the NA IS&T organization to improve service quality and build an organization able to support end-users, stores and successfully manage Digital, POS and ERP projects.

Ø Define the scope of in-house vs externalized services

Ø Build and manage the team (2HC)

-     Control the IT cost center against budget, control and validate vendor's invoices, review vendors selection and renegotiate, as needed, scope of services.

-     Set-up KPI to monitor the level of services for Stores and HQ: follow service desk activities and challenge them, define action plan to improve the service.

-     Represent DIOR Couture at all LVMH IS&T meetings for the region.

Main contacts

-      Internal contacts

o   Executives and Merchandizing team,

o   Retail Regionals & Store Managers,

o   Finance Dept., P&C IT Dept., HR,

o   HQ IT Teams: Retail, Reporting, ERP & Network and Infrastructure teams.

-      External contacts

o    Retail (Raymark/Mi9), Internet (AT&T, Granite, BCMOne, Mettel...), Helpdesk (ESSIST), Phone equipment (DCI, Mc Graw, Evolve), Traffic counting (Shoppertrak), LVMH IT Board.

-      Requested qualities

o   Flexibility

o   Accuracy, diplomacy and negotiation skills

The Ideal Candidate

Skills and competencies

-      Strong appetite to quickly master the complex IS&T landscape:

         ·        Upstream systems (Headquarter Central System) (SAP, M3),

         ·        Downstream systems (Accounting Software (AX), POS (Raymark) and Reporting (Cognos, Anaplan))

-     Able to work closely and develop strong communication with all departments (architects and store planning, retail performance, Finance & Accounting, Wholesale, Marketing and Communication)

-     Fast-paced, flexible contributor, adept at staying on-task and on-time despite shifting priorities and tight deadlines,

-     Ability to translate business requirements into IT solutions

-     Combine creativity & problem-solving skills with a high attention of detail

-      Skilled at customizing documentation to communicate complex technical information to all levels of end-users

-      Frequent travels

Technical requested experience

Project ManagementBroad understanding of IT infrastructure, network and security

About Us

Christian Dior was a visionary. Beginning with his first collection in 1947 he rewrote the rules of modern elegance and imposed his style on the entire world. Well beyond fashion, he brought women his vision of beauty and happiness; he loved and reinvented a refined art de vivre. Concerned with restoring a unique savoir faire, Christian Dior stated: “True Luxury requires genuine materials and the craftman’s sincerity“.

The House of Dior has been built upon this wonderful heritage that makes Dior the supreme icon of luxury. This heritage continues today thanks to the talent of its creators with the same audacity and inventiveness that inspired Monsieur Dior.

From the renowned Bar suit to the grandest evening gowns, the famous Lady Dior bag to the Dior VIII, each of these pieces reveal the excellence, the refinement and the savoir faire of a unique traditional craft that the House of Dior conveys for more than sixty years.

True to the spirit of its founder, Dior is pursuing and accelerating since 2010 its strong ties with the world of the arts, with an ever increasing number of exhibitions by contemporary artists around the globe.

The House of Dior has an international network of freestanding boutiques spread throughout 38 countries and undertakes ambitious development projects in every major market.