Senior Director - Technical Program Management & Business Engagement - Stores

Gap Inc.

Share with a friend

Job Details

Job title

Senior Director - Technical Program Management & Business Engagement - Stores, Gap Inc.


San Francisco, United States


Director / VP / President


Information Technology



Full-time, Salary Unspecified

Share with a friend

Job Description

Our past is full of iconic moments — but our future is going to spark many more. We're looking for the people who'll help make our next decade just as revolutionary as our first five. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, you're the right fit. Come grow with us.


Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans — and a commitment to do more. Over the last 49 years, the company has grown from a single store into a global fashion business with five brands: Gap, Banana Republic, Old Navy, Athleta and Intermix. We have more than 125,000 employees worldwide, more than 3,300 stores in 90 countries, several global e-commerce sites and we're still growing. Gap Inc. is a Fortune 500 specialty apparel retailer that runs Franchise operations, specialty retail brick and mortar, ecommerce marketplaces, wholly owned websites, and Outlet channels. Core to our extensive operations are our commitments to Gap Inc.’s Social Environmental & Responsibility practices and our commitment to do more. Headquartered in San Francisco, with offices globally including New York, London, Shanghai, and Tokyo we offer the opportunity to grow a career in a global company committed to do more for the communities we operate within.

As a part of our technology organization, you will have the opportunity to build next generation solutions that will transform the way our customers interact with our family of iconic brands. Our team employs a DevOps model, allowing our product teams to have full ownership of design, build and operate with immense scale. From distributed computing, to artificial intelligence, mobile, big data and cloud computing, you will have the opportunity to build a career that allows you to make an impact all while learning new technical and leadership skills. We are inspired by new challenges and push ourselves to create what’s next in this dynamic industry. Come join this diverse team and grow with us.

The Technical Program Management and Business Engagement lead is a critical role accountable to ensure delivery of all capabilities impacting and enabling our stores and accountable for real-time relevant business communications and engagement to ensure our stores uptime meets the operating need. This position will be responsible for coordinating execution of end-to-end technology strategies across Product Management, Engineering and Architecture teams to support funded portfolio initiatives and communicating with key Business and GapTech stakeholders. This position is responsible for managing the portfolio lifecycle, facilitating application strategy and planning processes, ensuring portfolio delivery success in a modern Dev Ops/agile operating model. This includes accountability for financial visibility to the leader team. This leader works across product management and engineering in partnership to ensure product teams meet requirements and deadlines for business capabilities. As the leader of business engagement team for stores, the individual will assume all status and recovery is communicated, all new deployments and all device and maintenance is completed in lock step and partnership with store leadership. This role leads the technical engagement across all our brands and stores accountable for 3,300 stores globally. This role has 3 direct reports with an average team of 15 to 20 depending on the size of portfolio capabilities to be delivered. The role reports to the Vice President of Technical Program Management & Business Engagement in GapTech. 


  • Ensure the annual portfolio planning process is integrated and aligned across Product Management, Engineering and Architecture; facilitate ongoing partnership and alignment across these organizations as portfolio changes are needed

  • Facilitate delivery partnership through the right level of planning, coordination, alignment and leadership visibility occurs to ensure on-time, on budget delivery of initiatives

  • Ensure successful delivery execution of large complex projects/programs consisting of multiple cross- functional/ organizational Agile teams through PMO best practices

  • Maintain overall financial and milestone status of initiatives and provide visibility across your portfolio ensuring planned scope, priority, risk, milestone and financial changes are surfaced in a timely manner

  • Provide timely visibility of critical business-impacting technology issues to business and technology leaders to ensure business-impacting issues are communicated in business language and provide coordination to ensure ongoing status is communicated and contingency option

  • Participate in continuous delivery improvement efforts by providing input into an enterprise framework for program management aligned with modern agile, lean and design thinking practices

  • Provide leadership and oversight to a team of project and business engagement managers who coordinate delivery and communications across GapTech, lead a high performing team

  • Communicate business critical status and lead stores engagement team in field including regular communications to stores leaders across all brands and participate in stores forums


  • 15+ years of strategy consulting, large scale program management, engineering and or product management

  • Deep end to end business knowledge of Stores and related technology

  • Current industry knowledge of relevant technology

  • Experience managing large programs or a portfolio of projects ($20+ Million annually)

  • Experience working with engineering development and ops teams in DevOps model

  • Experience working in or with product management

  • Experience delivering both package and custom-developed software

  • Demonstrated understanding of modern software development and infrastructure tools, processes and practices, including Agile Development, Cloud, DevOps

  • Creative and flexible mindset to planning and problem-solving, ability to lean into the details while maintaining the “big picture” 

  • Strength in building partnerships; working collaboratively in a matrix, proven influencing skills

  • High degree of financial acumen - proven track record of planning and executing on the financial aspect of deliverables

  • Demonstrated track record of aligning IT objectives and programs to business objectives and strategies

  • A highly service-orientated approach with a track record of delivery and client satisfaction

  • Ability to manage large global teams and demonstrated ability to develop and grow leaders

  • Proven ability to provide executive level communication and risk assessments

  • Strong executive presence and experience advising and interfacing with senior executives and business leadership on technology related issues, excellent executive-level verbal and written communication


  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Employees receive medical, dental, vision and life insurance.*
  • Employees can apply for tuition reimbursement.*
  • Family care programs.
  • Commuter benefits.
  • Pet Discount Program.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.

About Us

Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix.

Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.