Job Details

Job title

Business System Adminstrator, The Collected Group

Location

Los Angeles, United States

Level

Executive / Coordinator

Function

Information Technology

Posted

Contract

Full-time, 90K - 100K

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Job Description

Position Overview:

  • Provide IT support for West Coast Region including LA Corporate Office, Remote sales offices, and Retail Stores. 
  • Ideal Candidate should have hands on experience in Systems Administration, Network Management, and User Support. 
  • Retail IT Experience a plus

Typical technical tasks:

  • Troubleshoot hardware/software and diagnose network and telecom connectivity issues.
  • Email administration, including mail filtering and whitelisting
  • Monitor network and server performance using monitoring software (Nagios)
  • ISP Vendor Management
  • Work in congruence with the I.T. team to respond to issues in the Help Desk queue
  • Support end users at store locations remotely and in person (Los Angeles)
  • Assist with Video Conferencing Equipment (Zoom)
  • Set-up, configure, and install Apple and Windows computers (hardware and software) 
  • Participate in IT Department initiatives and provide recommendations for supporting future systems and projects.
  • Purchase and maintain inventory of all IT equipment, as directed by management.
  • Promote and maintain security requirements and mindset for all systems and IT projects.
  • Create and manage user accounts for network and ERP system (Microsoft Dynamics AX).
  • Escalate hardware, networking, telecom, and ERP system issues quickly and appropriately
  • Properly communicate escalated issues to IT Management and follow all protocols and policies.
  • Source and maintain relationships with IT/System vendors
  • Other projects as requested

Typical Business tasks:

  • Project Management
  • Candidate should be familiar common business reporting tools, and understand how to manipulate data at a high level using MS Excel and SQL.  

Key Responsibilities:

50%

  • Network Administration [Working with East Coast Admin on Projects]

20%

  • Application Support [Monitoring Scheduled Jobs, Error Logs]

20%

  • Business User Support [Requirements Gathering, Office Troubleshooting, Attend Executive Meetings as Representative of IT Team]

10%

  • Documentation [Ticket Updates, User Communication]

Key Stakeholders:

IT Team [Level 1-2 Support technicians, IT Management] through email, phone, and video conference. All employee at varying levels company-wide.

The Ideal Candidate

Required Skills:

  1. Strong organizational, verbal, written and inter-group collaborative skills a must. 
  2. Strong interpersonal skills (confident, approachable and personable)
  3. Knowledge of common business practices in Finance / Accounting / Sales
  4. A degree in MIS, Computer Science, Telecommunications or other related technical field desired. Extensive and proven industry experience will be considered in lieu of the degree.
  5. A+ certification preferred
  6. Fundamental understanding of IT Security concepts
  7. Strong experience supporting both Apple and Windows hardware, OS environments, and networks.
  8. Ability and willingness to work overtime and weekends, as required, and commute between local offices.

Desired Attributes:

  • Self-Motivated, Organized, and Customer Service Focused.
  • Must be presentable in business environment.

About Us

Recognized globally as a leading designer, distributor, and retailer of three contemporary, consumer-inspired, apparel lifestyle brands: Joie, Current/Elliott and Equipment.