Junior Operations & Customer Service Coordinator (M/F/D)


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Job Details

Job title

Junior Operations & Customer Service Coordinator (M/F/D), Aeyde


Berlin, Germany


Executive / Coordinator


Logistics & Supply Chain



Full-time, Salary Unspecified

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Job Description

 We are looking for a hands-onJunior Operations & Customer Service Coordinator with strong execution and organizational skills that is willing to go the extra-mile.

As the new Junior Operations & Customer Service Coordinator you will work very closely together with our Operations Manager ensuring that all steps in our supply chain run smoothly.

the tasks

  • Streamlining and optimizing customer service & operations processes: 
    • Constantly reviewing the efficiency and effectiveness of our processes and systems
  • Being the face towards our B2C customers via excellent customer service:
    • Ensuring customer happiness at all stages
    • Assisting our customers directly via telephone & email
    • Handling of the returns process
    • Liaising with our warehouse & product team to deliver the best possible solutions and advise to our customers
  • Supporting the inbound & outbound operations:
    • Keeping track and managing the inbound calendar
    • Preparation of outbound documents
    • Being the day-to-day operational contact for our B2B clients
    • Ensuring on-time deliveries and well-organized deliveries to our B2B-Clients

The Ideal Candidate

your profile 

  • Work Experience in Customer Service is a strong plus
  • Excellent communication skills in English & German (both verbal and written)
  • Good project management skills
  • Well-organized and good at keeping timelines
  • Ability to motivate, empower and think start-up driven
  • Flexible and hands-on mentality 

our offer

  • The opportunity to grow in a young global company and be part of a highly motivated team striving towards the same goals
  • High degree of ownership and responsibility
  • Personal voucher for yourself and your family & friends
  • Flexible working hours
  • Regular team events 

We look forward to receiving your application including start date. 

Please send it to jobs@aeyde.com

About Us

aeyde is a digital first, direct-to-consumer brand offering distinctive designs that integrate effortlessly into a modern wardrobe. aeyde’s small, dedicated team is based in the heart of Berlin and all products are manufactured by family owned factories in Italy. The team is composed of international people that share the same vision and motivation to help aeyde grow further.