Order Management Officer


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Job Details

Job title

Order Management Officer, Fendi


Florence, Italy


Executive / Coordinator


Logistics & Supply Chain



Full-time, Salary Unspecified

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Job Description

The candidate will be part of the European Order Management Team, a team with direct impact on customer satisfaction. The candidate will be the point of conjunction between the logistic activities and the customer care for any matter related to order management. Main Responsibilities • Ensures that all the orders are raised correctly • Authorizes shipping to final customer • Accepts/rejects returns after quality check in local Warehouse • Manages all back office activities related to orders • Processes orders and activates/removes the “in hold” status • Manages returns to Warehouse • Manages refunds and payments in collaboration with AFC • Day-to-day working relationship with Warehouse Operators • Receives warnings from Customer Care about claims/issues with customers about settlements, returns etc. providing feedbacks/solutions. • Applies all the procedures to support customer service (2nd Level Contact) activates the Customer Care in order to contact the final customer anytime it is necessary for any issues in the standard order management and return processes • Manages and prioritises workload to ensure best performance and supervision of delivery rates • Reports the needs/requests of customers and, with the rest of the team, defines the necessary actions needed to satisfy them.

The Ideal Candidate

• Bachelor’s degree in Engineering or related fields; • Prior experience in the same role (at least 2/3 years) • Customer-oriented with knowledge in logistic and administrative flows • Strong knowledge of MS Office • Good relational and organizational skills • Excellent knowledge of spoken and written English.

About Us

Finally, although professional experience at a larger house could be a strong plus, it is crucial that the candidate enjoys working for a new and small brand in a start-up phase. This means the opportunity for rapid professional growth, and an environment that constantly poses thrilling new challenges. However it also demands a high degree of flexibility, and a capacity of dealing with chaotic situations – as well as the readiness to work outside of office hours or perform a wide range of unscripted simple tasks if the need arises. Above all, it requires a strong degree of collaborative trust and team-spirit between the candidate and the creative designer and her core team! We stimulate spirited but well-worked motivation letters of 500 words in English, and a CV of two pages maximum.