Job Details

Job title

CRM Specialist Japan, Valentino


Tokyo, Japan


Executive / Coordinator


PR, Marketing & Communications



Full-time, Salary Unspecified

Share with a friend

Job Description

Main responsibilities/activities:

-To organize VJ CRM activities in order to maximize VJ business, Valentino/RED Valentino/ Outlet in accordance with local CRM strategies and in cooperation with corporate CRM strategies.

Job Accountabilities:

-To represent VJ CRM activities within expected corporate CRM developments.

- Marketing analyses and proactive proposition of new ideas to build Region Marketing Plan and to increase sales and customers

- To plan meetings with Sales / MKTG / Merchandising / Shop Mgrs to discuss new Clienteling activities and to analyze the results of the ongoing ones

- Clienteling, daily activity conducted to build a good/trustable relationship with existing customers.

- Planning and conducting events to new and existing customers

- VIC management, attending VIP customers

-To verify CRM operational reports and CRM analytical reports.

-To provide CRM training in order to help CRM activities at shops/stores.

-To monitor and coordinate all CRM related activities smoothly, correctly in the most efficient manner

The Ideal Candidate


  • CRM experience in the retail industry
  • Good knowledge of Retail business with analysis skills
  • Excel skill (use VLOOKUP function, create Pivot Table, etc…)
  • Language: English requirements (for HQ communication)
  • Characteristics: Accurate, Quick thinker, be able to read and understand numbers and perform analysis. Outgoing, proactive personality, ability to communicate well.
  • SAP Knowledge is a plus

Language skills

  1. English, Professional working proficiency
  2. Japanese, Native or bilingual proficiency

About Us

Valentino S.p.A. is controlled since 2012 by Mayhoola for Investiments S.P.C., a holding company sustained by a group of private investors from Qatar.The Maison is now under the creative direction of Pierpaolo Piccioli.

Valentino is amongst the leaders of international fashion to believe in the elevated added value that derives from a global vision of style, developed through collections of Haute Couture, Pret-a-Porter, Valentino Garavani accessories, eyewear and fragrances licensed in partnership with Puig.