WW Clienteling Project Specialist

Loewe

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Job Details

Job title

WW Clienteling Project Specialist, Loewe

Location

Madrid, Spain

Level

Executive / Coordinator

Function

PR, Marketing & Communications

Posted

Contract

Full-time, Salary Unspecified

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Job Description

If you are a LOEWE Fan and you are passionate about Clienteling and Technology this is a great opportunity to join our WW Team of Client Relations in our Head Quarters in Madrid. 

As Clienteling Specialist you will implement and spread the clienteling vision, culture and branded global clienteling guidelines among all LOEWE teams. Acting as a project manager you will be responsible of the deployment of a new direct-to-consumer app amongst retail teams. 

Key functions: 

Project planning, organization and implementation:

  • Ensure proper implementation and consistency of approach, supervise and promote the correct use of all clienteling tools in store.
  • Translate guidelines from HQ into a detailed regional client animation plan to support client acquisition, upselling & retention, also leveraging on local market opportunities.

Clienteling guidelines:

  • Design and implement the global clienteling guidelines for stores digital and offline.
  • Set yearly goals/KPI´s and ensure follow up with regions.

 Culture:

  • Drive and support regional teams and other departments to develop a client oriented mindset.
  • Ensure proper understanding and constant execution of all clienteling activities in the regions, collecting needs and sharing best practices.

In-store CRM Ambassador Program:

  • Develop a tool kit program together with HR for all CRM Ambassadors in-store.
  • Develop processes in-stores to ensure strong understanding of clients and their needs.
  • Animate the CRM Ambassador Community in-store through conventions and incentives.

The Ideal Candidate

  • Bachelor degree in Business Administration, Law, Marketing or similar.
  • Fluent English is mandatory; another language would be a plus.
  • Proven track record of at least 3 years' experience in clienteling, understanding the market and challenges faced.
  • Proficient in Microsoft Office particularly in Excel and Power Point.
  • Salesforce cloud knowledge will be a plus (Einstein, Wave).

Language skills

  1. English, Full professional proficiency

About Us

LOEWE is one of the world´s major luxury houses. With over 170 years of history, today it is defined by the modernity of its past, an unwavering confidence in the present, and a firm look forward.

Craftsmanship, progress and unequalled expertise with leather, LOEWE’s founding pillars, are reconfigured with a timely awareness evident in desirable and functional products across multiple categories, including ready-to-wear, accessories, home and lifestyle. Spain is where LOEWE was born and remains the brand’s home. While its current landscape contains elements from places near and far and the Spanish legacy is expressed in modern ways, the heart of LOEWE still beats in Madrid, where all of its world-renowned leather goods continue to be manufactured.

Jonathan Anderson is LOEWE’s creative director. Anderson was born in 1984 in Northern Ireland. After graduating from the London College of Fashion in 2005, he established himself as one of the most acclaimed talents in the industry.

Under Anderson, LOEWE started a new chapter, presenting itself to the world more multi-faceted and dynamic than ever. Anderson’s first ready-to-wear collections for LOEWE were presented in 2014. Streamlined, ultrasoft leather accessories are given a playful dynamic in the shapes of animals, and the T Pouch, now a bestseller, is the perfect hand carry accessory.

The Puzzle, a completely new bag design by Anderson, his first for the house, adds a novel character to LOEWE´s range of iconic accessories, pairing of-the-moment functionality and aesthetics with ingenious construction and incredible softness.