Job Details

Job title

Customer Analyst, Farfetch

Location

London, United Kingdom

Level

Executive / Coordinator

Function

PR, Marketing & Communications

Posted

Contract

Full-time, Salary Unspecified

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Job Description

The department:

Consisting of more than 100 people split across 10 teams, we look after both digital and brand marketing. We're a team of experts across Performance Marketing, SEO, CRM, Customer, Analytics and Data Science, Advertising Sales, Editorial, Online Communications, PR & Brand Events and Creative.

Working across all of the global markets, we make sure Farfetch remains high and mighty with both new and existing customers; all the while setting the brand apart from our competitors and making sure we're always one step ahead of the curve.

The role:

Are you looking for an exciting challenge? This is a phenomenal opportunity to join us in the Customer Analytics team driving growth and optimization within our existing customer base. You will have the exciting and rare chance to work in a fast-pace environment taking our business to the next level.

We are looking for a highly numerate person who is excited to solve business problems by working with big data, interpreting numbers, and consulting with customer stakeholders on translating insights into real actions and solutions based on commercial objectives. This role is or someone who is self-driven, independent, and wants to drive significant impact.

You will have the opportunity to embrace working in a fast paced environment balancing tactical needs whilst driving strategically for a long term solution. You will grow technically by embracing new technologies and analytical techniques to solve complex problems, alongside gaining in-depth knowledge of business channels and driving value in these channels using data.

What you'll do:

  • Ownership of business critical customer focussed projects that involve analysing complex datasets in order to produce insights and models that drive strategic decisions
  • Work closely with your manager, team and business partners to scope, design, develop, and implement a variety of analytical projects, including:
    • Profound analysis to drive strategic decisions
    • Reporting and understanding drivers of business performance
    • Championing a test and learn approach
    • Quantifying and challenging hypotheses and assumptions
  •  Examples Include
    • Developing a customer playbook to understand health of the customer and their lifecycle
    • Drive new initiatives aimed at maximising customer retention and improving life-time value
    • Channel optimisation with a focus on low cost channels such as email and in-app for repeat purchasers
    • Understanding the performance of customers in the loyalty scheme and tier migration
    • Analysis of promotions and benefits for optimization and to understand the impact on customer behaviour
    • Forecasting customer growth and deep dive analysis to understand these trends
  • Use robust statistical and data methods to build analyses
  • Improve efficiencies and automate analysis to ensure focus is on new value-add analysis
  • Challenge your team and business partners in meetings to encourage healthy debate and stimulating discussions
  • Continuously learn and raise the bar for quality and rigour of your work

The Ideal Candidate

  • Degree in statistics, mathematics, computer science or related field from a leading university
  • You have analytics experience in customer insights, lifetime value, attribution, experimentation, channel analysis, cohort analysis, etc.
  • Knowledge of statistical methods including data mining, predictive modelling, and reporting technologies.
  • You have working ability with SQL & Excel
  • Knowledge of Python, R, or similar preferred
  • You have proven analytics work experience
  • Highly confident in dealing with ambiguity and scoping work with keen attention to detail
  • A flexible, approachable attitude with good problem solving skills
  • Excellent verbal and written communication skills

We can’t wait to receive your application. But before you send it to us, here are some helpful tips to make sure your application is as strong as it can be.

  • Have you set out why this role is a good match for your career aspirations and that you have the skills and experience required? We want you to be as clear about your future ambitions as we are and whilst we encourage people to learn, develop and grow, you will need to hit the ground running.
  • Have you checked spelling and grammar? We have high standards and you don’t want to miss out because of something as easily correctable as a typo.

We are committed to equality of opportunity for all employees. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

About Us

Farfetch is the leading global technology platform for the luxury fashion industry. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, Farfetch began as an e-commerce marketplace for luxury boutiques around the world. Today the Farfetch marketplace connects customers in 190 countries with items from more than 48 countries and over 1,000 of the world's best boutiques and brands, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. Through its business units, which also include Store of The Future, Farfetch Black & White Solutions, Browns, and Stadium Goods, Farfetch continues to invest in innovation and develop key technologies, business solutions, and services for the luxury fashion industry.