Director, Digital Planning and Performance

Gap Inc.

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Job Details

Job title

Director, Digital Planning and Performance, Gap Inc.


San Francisco, United States


Director / VP / President


PR, Marketing & Communications



Full-time, Salary Unspecified

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Job Description

The Director, Digital Planning and Performance has a critical role as she/he partners with Gap brand in developing the strategy and execution of their digital performance marketing programs. This is a high visibility role that requires an individual who is as comfortable presenting a strategy to senior leaders as she/he is in developing forecasts and creating marketing hindsights.

What you'll do

  • Partners with Gap Online and Gap Brand marketing partners, and the Gap Inc. centralized Customer and Strategy team (CST) on full funnel integrated planning and execution for the brand – taking into account financial, marketing, customer, and brand strategies for both online and stores.
  • Optimizes channel, traffic and conversion, for Gap based on brand, customer, and product growth strategies.
  • Hindsights performance on a weekly/monthly/ quarterly basis, highlighting trends and opportunities for continuous improvement.
  • Defines audience strategy for performance marketing, in concert with brand marketing and direct marketing channel leads.
  • Accountable for leveraging regular reporting/tools to communicate performance to Gap and share with peers at the other Gap Inc brands.
  • Develop and execute day in and day out test and learn plan to continuously improve and
  • optimize media investments.
  • Partners with data science teams (CD&A) to understand current media mix modeling and opportunities to leverage data to inform decisions to drive the Gap businesses.
  • Responsible for budgeting and monthly forecasts ensuring that the Performance marketing team is aware of each month’s forecast, strategies, and guardrails to ensure they are able to successfully execute against the brand priorities and remain within forecast.

Who you are

  • Seasoned consumer marketer with 10+ years of relevant professional experience; retail experience preferred.
  • Proven experience managing large scale marketing budgets with effective returns and traffic growth.
  • Strong quantitative skills, MBA or relevant Master’s preferred.
  • Deep experience leading matrixed teams as direct manager or project manager.
  • A team player comfortable with ambiguity.
  • A self-starter.
  • Outstanding written and oral communication skills.
  • Knowledge and use of Adobe Analytics / Omniture. Knowledge of tools across digital marketing channels.

About Us

Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix.

Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.