Content Manager - Product Info

Farfetch

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Job Details

Job title

Content Manager - Product Info, Farfetch

Location

London, United Kingdom

Level

Manager

Function

Media & Editorial

Posted

Contract

Full-time, Salary Unspecified

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Job Description

The role:

Reporting into our Director of Content, you will lead a large global team of Product Content specialists, Product Description Writers, QC agents, through to Size & Fit Specialists and agents.  This role will take on exciting new projects and lead our product information to new heights. You will work with Content, Production, Operations Strategy, Product & Engineering to elevate our on-site content & build a future strategy for product information.

With a growing team, a focus on operational excellence and a drive to constantly push the status quo, this will be a role that is both challenging and incredibly exciting.

What you'll do:

  • Lead a team responsible for all aspects of product information, from technical descriptions, editorial descriptions and size & fit.
  • Ensure KPIs and quality measures are met within the description team.
  • Own and execute all projects aiming to improve product information, providing our customer with the details they need to make an informed purchase.
  • Lead the way in researching new product information initiatives and creating inspirational content improvements to our product pages.
  • Work with UX, Product Design & Product to marry our content initiatives to the wider design/product strategies.
  • Act as the connection between our customer and our Production facilities, influencing their workflows to continually improve our data, sizing & product information output.
  • Functionally lead our product description team (both technical and editorial information), maintaining BAU excellence, productivity & quality.
  • Become a key work stream owner in the Content Hub, our strategy to provide our customers with truly elevated content.

The Ideal Candidate

Who you are:

  • A true leader, capable of managing a large diverse team across multiple offices and countries.
  • A technical fashion/product specialist with proven experience in Size & Fit, fashion production, e-comm production or garment manufacture.
  • A lover of luxury fashion with an eye for detail
  • A focused, driven individual with proven experience executing operational projects
  • An open and collaborative personality
  • Experienced in handling data to drive business decisions
  • Exceptional people skills & stakeholder management
  • Happy to travel extensively for project execution

About Us

Farfetch is the leading global technology platform for the luxury fashion industry. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, Farfetch began as an e-commerce marketplace for luxury boutiques around the world. Today the Farfetch marketplace connects customers in 190 countries with items from more than 48 countries and over 1,000 of the world's best boutiques and brands, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. Through its business units, which also include Store of The Future, Farfetch Black & White Solutions, Browns, and Stadium Goods, Farfetch continues to invest in innovation and develop key technologies, business solutions, and services for the luxury fashion industry.