Customer Service Advisor (French Speaker)

Farfetch

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Job Details

Job title

Customer Service Advisor (French Speaker), Farfetch

Location

Porto, Portugal

Level

Assistant / Entry Level

Function

Operations

Posted

Contract

Full-time, Salary Unspecified

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Job Description

The role

We are looking for a Customer Service Advisor, to work in a very friendly and relaxed environment and be part of a well-motivated, talented and growing team. Reporting to the Customer Service Manager, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows. This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.

What you'll do

  • Respond to Customer Inquiries via several channels (Chat, Email and Telephone);
  • Provide information with regards to products/services and other related inquiries;
  • Be the face of Farfetch to our customers and partners alike.

The Ideal Candidate

Who you are

  • Experienced in customer service (minimum of 1 year), preferably in a fashion environment;
  • Fluent in English and French (mandatory);
  • Proficient in the use of IT systems, both customer service specific and windows packages;
  • Highly skilled in written and verbal communication;
  • Skilled in listening;
  • Able to work under pressure;
  • Knowledgeable in fashion/fashion brands;
  • Able to exceed customers’ expectations;
  • Confident and articulate;
  • Hardworking and passionate.

Language skills

  1. English, Full professional proficiency
  2. French, Native or bilingual proficiency

About Us

Farfetch is the leading global technology platform for the luxury fashion industry. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, Farfetch began as an e-commerce marketplace for luxury boutiques around the world. Today the Farfetch marketplace connects customers in 190 countries with items from more than 48 countries and over 1,000 of the world's best boutiques and brands, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. Through its business units, which also include Store of The Future, Farfetch Black & White Solutions, Browns, and Stadium Goods, Farfetch continues to invest in innovation and develop key technologies, business solutions, and services for the luxury fashion industry.