Reporting to the Customer Service Manager, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows. This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.
- Responding to Customer Enquiries via several channels (Chat, Email and Telephone);
- Providing information with regards to products/services and other related enquiries;
- Being the face of Farfetch to our customers and partners alike.
The Ideal Candidate
Key skills and experience
- Minimum of 1 year experience in customer service, preferably in a fashion environment;
- Fluent in English and Arabic;
- Proficient in the use of IT systems, both customer service specific and windows packages;
- High level of written and verbal communication skills;
- Good listening skills;
- Ability to work under pressure;
- Good understanding of fashion/fashion brands;
- Ability to exceed customers’ expectations;
- Confident and articulate;
- Hardworking and passionate.
Please kindly note that fluency in English and Arabic is mandatory (spoken and written).