Customer Service Representative (Arabic Speaker)

Farfetch

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Job Details

Job title

Customer Service Representative (Arabic Speaker), Farfetch

Location

Lisbon, Portugal

Level

Assistant / Entry Level

Function

Operations

Posted

Contract

Full-time, Salary Unspecified

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Job Description

The Role

Reporting to the Customer Service Manager, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows. This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.

Key Responsibilities

  • Responding to Customer Enquiries via several channels (Chat, Email and Telephone);
  • Providing information with regards to products/services and other related enquiries;
  • Being the face of Farfetch to our customers and partners alike.

The Ideal Candidate

Key skills and experience

  • Minimum of 1 year experience in customer service, preferably in a fashion environment;
  • Fluent in English and Arabic;
  • Proficient in the use of IT systems, both customer service specific and windows packages;
  • High level of written and verbal communication skills;
  • Good listening skills;
  • Ability to work under pressure;
  • Good understanding of fashion/fashion brands;
  • Ability to exceed customers’ expectations;
  • Confident and articulate;
  • Hardworking and passionate.

Please kindly note that fluency in English and Arabic is mandatory (spoken and written).

Language skills

  1. Arabic, Native or bilingual proficiency
  2. English, Native or bilingual proficiency

About Us

Farfetch is unlike anything in the world of fashion and technology.

Our mission: to revolutionize the way the world shops.

To do it, we need innovators. People who challenge convention and dare to dream.

We’ve gone from a start-up to a billion dollar business. But we’re not done yet. Far from it.

Be bold.

Be brilliant.

Together, we can be extraordinary

We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. Our family now includes partner boutiques and brands across Europe, North and South America and Asia; we demonstrate our ‘Think Global’ value in everything we do.

We are a global team of over 1,000 people and have offices based in London, New York, L.A., Porto, Guimaraes, Lisbon, Sao Paulo, Shanghai, Moscow, Hong Kong & Tokyo.

We are a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be Human, Be Brilliant, Todos Juntos, Be Revolutionary, Think Global and Amaze Customers day to day.