Partner Success Operations Manager - Italian Speaker


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Job Details

Job title

Partner Success Operations Manager - Italian Speaker, Farfetch


Porto, Portugal


Executive / Coordinator





Full-time, Salary Unspecified

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Job Description

The Team:


We´re at the starting point of partner´s journey playing a unique role while: being the connection with all our operational teams; guiding partners day to day and delivering excellent service levels. Establishing long lasting relationships with partners is at the core of our team. Expertise and trust is how we want them to know us. We bring partners voice to the business while supporting them in achieving their goals. As a team, we came a long way since we started 3 years ago, we grew to around 70 people being the biggest team based in Portugal followed by the US one. Our teams also work across our innovative and Black&White platforms providing partners end-to-end, multichannel e-commerce solutions.

The role:

We are responsible for the global brand partner’s journey through the Farfetch operational lifecycle. From initial onboarding to next phase deployment, we play a critical role in creating seamless experiences across customer regions and the different phases of the relationship. We tailor the relationship with Farfetch to match the brand partner’s global needs and requirements. We aim to help the partner achieve their strategic goals and to be their advocate to the organization. The team’s core responsibility is to build trust and lasting relationships with our brand partners.

What you’ll do:

  • Be the voice of the global brand partner(s) by acting as the main operational point of contact and by managing partner health at every stage of the lifecycle;
  • Act as the liaison for the commercial team as well as the international Partner Success/Service teams to ensure strategic alignment regarding the brand partner relationship; 
  • Successfully onboard global brand partners by collaborating with a project team to ensure clear timelines, deliverables, progress updates and risk management;
  • Keep up to date knowledge of requirements for global Operations Solutions, Partner Service and Customer Service;
  • Be responsible for the management of the brand partner’s global product catalogue, including but not limited to assortment, pricing, markdowns, financial reporting, etc.;
  • Manage international project rollouts by defining the global success team needed and overseeing the regional launches;
  • Ensure a seamless transition from onboarding to post go-live (business as usual) by scheduling regular follow-ups, managing success milestones, and conducting business reviews with the brand partner;
  • Lead weekly meetings with key stakeholders to discuss proactive strategies to meet the partner’s needs and expectations and to ensure global communication and alignment;
  • Work closely with Operations Solutions, Partner Service and Commercial teams to mitigate partner retention risks;
  • Focus on continuously delivering business & technical value as the partnership evolves, involving different stakeholders when required.

The Ideal Candidate

Who you are:

  • Degree educated. Masters or MBA a bonus;
  • A professional with experience in project management;
  • Experienced in fashion, luxury, retail, e-commerce or technology (5+ years);
  • Experienced as key/strategic account management;
  • Experienced with highly complex projects with several stakeholders (internal and external);
  • Strong communicator (verbal and written): Beautifully constructed emails, impactful PowerPoint presentations, and clear and succinct relay of information;
  • Excellent at planning and organized; able to manage and improve complex workflows and teams;
  • Comfortable leading and managing cross-functional work streams;
  • Able to respond with urgency and manage deadlines;
  • Attentive to detail and have high standard for quality outputs;
  • Comfortable working in a fast-paced, adaptable environment;
  • Problem solver and decision maker, with strong organizational, time management and follow-up skills;
  • Strategic thinker with an emphasis on operational excellence;
  • Team player and good listener;
  • Highly proficient at Microsoft Office suite (PowerPoint, Word, Excel, MS Project, SharePoint);
  • Fluent in English and Italian, both written and oral.

Language skills

  1. Italian, Full professional proficiency
  2. English, Full professional proficiency

About Us

Farfetch is unlike anything in the world of fashion and technology.

Our mission: to revolutionize the way the world shops.

To do it, we need innovators. People who challenge convention and dare to dream.

We’ve gone from a start-up to a billion dollar business. But we’re not done yet. Far from it.

Be bold.

Be brilliant.

Together, we can be extraordinary

We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. Our family now includes partner boutiques and brands across Europe, North and South America and Asia; we demonstrate our ‘Think Global’ value in everything we do.

We are a global team of over 1,000 people and have offices based in London, New York, L.A., Porto, Guimaraes, Lisbon, Sao Paulo, Shanghai, Moscow, Hong Kong & Tokyo.

We are a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be Human, Be Brilliant, Todos Juntos, Be Revolutionary, Think Global and Amaze Customers day to day.