Job Details

Job title

Customer Care Advisor, Everpress

Location

London, United Kingdom

Level

Executive / Coordinator

Function

Operations

Posted

Contract

Full-time, 20K - 30K

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Job Description

We are looking for a Customer Care Advisor to join Everpress in our East London studio.

You'll be primarily responsible for educating and supporting our customers - working directly with customers to answer questions, track user feedback, report and escalate issues to engineers, and act as the bridge between our customers and our product design and development teams.

Responsibilities 

  • Communicating efficiently and effectively with our customers - we use LiveChat & email to do most of our support, but you'll also be talking to customers on the phone every now and then
  • Owning customer communications and issues from initial contact until resolution
  • Becoming an encyclopedia of knowledge about how Everpress works and what it is capable of
  • Influencing the direction of Everpress, the product
  • Being the one responsible, along with the Product team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible
  • Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions

The Ideal Candidate

  • Passionate about creative industries
  • At least 2+ years previous experience in a retail/online environment
  • Great problem solving abilities
  • The ability to rapidly switch gears while retaining focus on the bigger picture
  • Passion for talking to customers all day, every day
  • Excellent communication and writing skills
  • The ability to explain complex topics in easy to understand and concise language
  • Ambition, eagerness and the will to learn and improve upon your own skills

Benefits

  • You'll be working in a fast paced team with smart, passionate people
  • A plant filled, relaxed working environment
  • Decks in the studio
  • Pizza on Fridays (and fruit bowls on tap)
  • Weekly team drinks
  • We're a creative bunch (DJ's / graphic designers / musicians / zine owners)
  • Company away days and team experiences over bonuses
  • Managing your own work-load & plenty of freedom

Language skills

  1. English, Professional working proficiency

About Us

Everpress is a global marketplace reducing fashion waste and supporting local/grassroots brands through made-to-order apparel campaigns.

We’re championing grassroots creativity and are on a mission to empower creative independence in a sustainable way. Our vision is Farfetch for local brands.

We're a tight knit, friendly, fast growing team based out of a light filled warehouse studio in East London.

Everpress provides equal employment opportunities (EEO) to all employees and applicants. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.  If we can offer accommodations for you in the recruitment process or you have feedback on how to make our recruiting more accessible, please contact us at jobs@everpress.com.