Job Details

Job title

Operations Coordinator, Heidi Klein


London, United Kingdom


Executive / Coordinator





Full-time, Salary Unspecified

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Job Description

We are looking for an operations coordinator to join the operations team at luxury swim and resortwear brand, Heidi Klein. The candidate should be highly organised, a clear communicator & able to multi-task whilst maintaining a high level of accuracy. They should work well within a small team & be adaptable for both retail & wholesale trading. Hours: 9.00am – 5.30pm Monday to Friday, based in Finchley.

The Ideal Candidate

Stock management in ERP including (but not limited to):

o  Receiving stock from factories

o  Receiving returns from retail/wholesale

o  Approving stock swaps

Full ownership and maintenance of the ERP including (but not limited to):

o  Wholesale orders

o  Product data creation and update

o  Updating wholesale and retail prices

o  Managing the systematic check of stock levels across all platforms ensuring an accurate match

o  Managing stock take and uploading the results semi-annually with the ability to analyze and articulate variances to the Directors accurately

Wholesale customer communication including:

o  Creating and sending out order confirmations, ensuring to analyze prior orders to spot trading inconsistences and communicate with the wholesale/merchandising teams

o  Chasing for Pro forma payment

o  Dealing with faulty units from wholesale customers and pushing for swaps rather than credits/refunds

Hiring, training and managing the operations intern.

Responsible for daily processing of web orders. Ensuring that customers receive their web orders in a timely fashion.


Experience working in an operations / logistics or similar role. Comfortable communicating with external stakeholders including customers, couriers, warehouses and suppliers.

Meticulous attention to detail including checking web orders and stock levels for issues.

Excellent communication, building good relationships with customer care, merchandising, wholesale, finance and the warehouse.

Good knowledge of Microsoft office, including excel.

Good understanding of basic Mathematical functions and how to apply them effectively

Excellent analytical skills with the ability to deduce plausible and traceable causes to stock/ order variances

About Us

Heidi Klein is a leading luxury swimwear and resortwear brand. Established in 2002, the brand is best known for it's expertly fitting swim that is effortlessly chic and refined.

Heidi Kelin has three stores - two in London (Chelsea and Notting Hill), one in New York City and multiple pop-ups in exotic locations around the world. The brand is also stocked in over 140 stores across 50 countries, including Net-a-Porter, Matches, MyTheresa, Selfridges and Saks Fifth Avenue.