Order Fulfilment Assistant

Needle & Thread

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Job Details

Job title

Order Fulfilment Assistant, Needle & Thread


London, United Kingdom


Assistant / Entry Level





Full-time, Salary Unspecified

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Job Description

We are looking for someone who can from at the end of August/ first week in September. 

The right candidate must be available to work at least 3-4 days per week, including Monday and Tuesdays.

  • Receive all E-commerce orders, select relevant styles(s) and carefully wrap each style, following the Needle & Thread packaging guidelines. 
  • Work carefully and quickly to ensure all orders are wrapped and ready to leave before the daily 4.30pm DHL pick up
  • Work on the Brightpearl system to ensure all orders and returns are accurately logged 
  • Work on the DHL computer system to ensure daily pick-ups are arranged and the daily manifesto is printed 
  • Every afternoon receive customer returns, carefully unwrap and QC each style, seeking management advice where necessary, before re-packing in storage bag and allocating back to designated area.
  • Keep stockroom clean, clear and tidy at all times
  • When required assist with answering customer care calls and directing customer care emails to the relevant departments within the office 
  • If required, assist with stock takes 
  • Work with the Order Fulfilment team to accept new season orders and allocate these new orders to designated areas in the stock room

Hourly rate of pay - please enquire for further information. 

The Ideal Candidate

  • Hardworking and enthusiastic 
  • Attention to detail with an understanding of delivering a luxury service
  • Able to work in a methodical way 
  • Team player 

About Us

Founded in 2013 by CEO, British designer Hannah Coffin, this exciting contemporary brand has received global recognition for its unique, decorated collections in RTW and Bridal.

Taking inspiration from the whimsical English rose garden, coupled with traditional Indian embroidery and embellishment, the label celebrates colour and femininity in the contemporary landscape. With design studios in London and India, the bridging of these two territories has created a fresh fusion of directional British design with artisan accents.