Customer Service Assistant

The Rake

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Job Details

Job title

Customer Service Assistant, The Rake


London, United Kingdom


Assistant / Entry Level





Full-time, Salary Unspecified

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Job Description

The Rake's ecommerce platform is rapidly expanding and we are looking for a conscientious Customer Service Assistant to join our team. Working directly under our Customer Service manager, your role will be to give our clients a luxury experience in every possible way as part of the overall client experience journey. A keen eye for detail and a passion for luxury menswear is a must. A confident, considerate and well-presented individual is also essential for this role, as is a strong command of grammar and professional language in written and spoken form. This would be an amazing opportunity for a graduate, or an individual in the early stages of their career ,to gain valuable experience working for a newly established luxury e-commerce business.

Job Roles:

·      Respond to customer enquiries via Zendesk, over email and phone and respond accordingly, or pass over to the correct department.

·      Arrange delivery and return pick-ups with DHL and DPD for customers across the world – coordinating with time zones.

·      Connect with the rest of the department to ensure smooth communication and logistics of customer orders and returns.

·      Handle escalated customer complaints via e-mail, online web chat & telephone.

·      Prioritise workload and multi-task between various activities

·      Liaise regularly with Logistics team on order, fulfilment, delivery and returns statuses

The Ideal Candidate

Required / Desirable Skills:           

- Experience working with E-commerce Software such as Magento & Zendesk           

- Knowledge of Microsoft Excel a plus             

- Keen interest and knowledge of menswear, men’s tailoring & luxury timepieces             

- Strong Communicator             

Strong background in one or more of the following areas will be highly beneficial:            .

E-Commerce, Sales, Luxury Menswear, Administration

Language skills

  1. English, Full professional proficiency

About Us

About The Rake:

Founded in 2008, The Rake is the world’s preeminent publication dedicated to the education and empowerment of style. Recapturing the codes of classic men’s elegance, The Rake is inspired by icons such as Cary Grant, Gianni Agnelli, Sean Connery and their contemporary counterparts. It provides incisive, in-depth commentary on menswear and the many other elements of gentlemanly living, from manners and ethics to art and design, travel, the intellectual and the philosophical, homes, modes of transport, entertainment, food and drink. As an extension of the magazine, is a pioneering luxury e-commerce platform, offering an expertly curated offering of tailoring, shirts, accessories, footwear, luggage and watches, as well as exclusive collaborations with the most brilliant artisans and brands in the world. The shopping experience is enriched by our editorial approach, allowing our customers to read illuminating stories about the design and influences behind each product. The Rake is the modern voice of classic elegance.