Customer Service Associate

Joe's Jeans

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Job Details

Job title

Customer Service Associate, Joe's Jeans

Location

Los Angeles, United States

Level

Executive / Coordinator

Function

Operations

Posted

Contract

Full-time, Salary Unspecified

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Job Description

  • Communicate effectively and promptly with different departments within the organization, in order to operate the business demands for wholesale accounts (Sales, Production, Warehouse (PLG), TSG Order/Allocation Management).
  • Handle wholesale accounts, including EDI accounts (Men’s and Women’s).
  • Daily interactions with West Coast Sales Reps, Warehouse and direct accounts, to ensure orders are managed, updated and shipped in a timely manner.
  • Provides timely follow up to ensure on-time delivery and resolution of issues.
  • Delegate correspondence to the appropriate departments to seek clarity and further action on specific requests (i.e.: returns/refunds, call tags, cancellations, order adjustments).
  • Seek for customer payment/authorization confirmations for releasing of orders
  • Following TSG order entries and make any call outs to discrepancies and urgencies.
  • Manage account portals to pull confirmed orders, status and ticket ordering, based on customers expectations/requirements.
  • Coordinate with warehouse on price ticket receipt and availability within proper timeframes.
  • Run weekly and daily open order reports, in order to analyze/understand the current status of all monthly open in order to execute and process accordingly
    • Run and email open order reports to sales reps and make call outs to availability and any challenges against open orders.
    • Checks open order files for new credit releases and direct the allocator to drop the order to the warehouse
  • Navigate through the system to respond to specific inquires pertaining to ATS, UPC’s, catalog management.
  • Meet with management to discuss order standings and pending issues to find and seek effective resolutions

The Ideal Candidate

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About Us

With nearly 6,400 employees across 30 countries, Global Brands Group (GBG) is one of the world’s leading branded fashion accessories, footwear and apparel companies. Through our joint venture with Creative Artists Agency, CAA-GBG, we are also the world’s largest brand management company.  

We design, produce, market, and sell products for a diverse portfolio of international brands including Calvin Klein, Under Armour, Tommy Hilfiger, Juicy Couture, Frye, Joe’s Jeans, Spyder, Cole Haan, Kenneth Cole, Jones New York, Disney and many more. Our focus is to bring these brands to new heights, expanding their category penetration and global reach.

GBG is backed by world-class resources, yet has the entrepreneurial spirit of a start-up. Our leaders foster a culture of creativity, designers create cutting-edge product and everyone is extraordinarily imaginative and collaborative. Here, we inspire each other to innovate and drive our industry forward.