Customer Experience Associate


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Job Details

Job title

Customer Experience Associate, SHHHOWERCAP


New York, United States


Assistant / Entry Level





Part-time, Salary Unspecified

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Job Description

SHHHOWERCAP is seeking a part-time Customer Experience Associate to become a key member of the team. This person has 2-3 years of experience working on a customer support team at an e-commerce brand or startup and loves nothing more than providing excellent service to customers. This role can be in-office or remote. Specific Responsibilities include, but are not limited to

  • Serve as the primary resource for customer service agents who engage with customers via email, social media, and in-person
  • Step in when necessary to escalate and remedy to manage directly
  • Troubleshoot customer questions, issues, and complaints quickly and efficiently
  • Provide thoughtful, strategic insight regarding customer needs and questions to management
  • Work with management to develop initiatives and policies to improve the customer experience
  • Become an expert on our product and brand and offer exceptional customer service, proactively spotting problems before the occur
  • Develop and analyze reports on customer inquiries to better serve our customers
  • Go above & beyond to help the team in various tasks, as needed

The Ideal Candidate

About you

  • 2-3 years experience in a similar role at a likeminded startup
  • You are a people person and have a happy, energetic attitude
  • Enjoy working in a fast-paced and constantly-evolving environment
  • An interest working in Customer Service at a fast-growing beauty/fashion company
  • Have a calm, nurturing, and “people pleasing” demeanor
  • Believe the customer is always right!  
  • Highly detail oriented with exceptional writing skills
  • View customer service as a valuable sales tool for businesses
  • Open to a flexible schedule with some weekend hours

If you're a passionate hustler who wants to join a fast-growing company and make your mark, we'd love to hear from you.

About Us

SHHHOWERCAP is a patented reinvention of the classic shower cap. Our fashion forward "waterproof turbans" are breaking new ground to bring this long forgotten beauty necessity to the 90% of women who do not wash their hair every day.