Director of Retail Strategy and Operations


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Job Details

Job title

Director of Retail Strategy and Operations, SSENSE


Montreal, Canada


Director / VP / President


Retail Management



Full-time, Salary Unspecified

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Job Description

Reporting to the CEO, the Director of Retail Strategy and Operations will be responsible for developing a retail strategy that drives innovation and establishes SSENSE as a leader in redefining the role of physical stores.


  • Develop and maintain a retail strategy that positions SSENSE as an industry leader and supports the business and brand objectives
  • Partner with the Brand Strategy and Customer Experience teams to define the physical retail experience and optimal store model
  • Work with the Director of Real Estate Developments and International Program Manager to implement a retail expansion strategy and execution plan including site selection, store design and timelines
  • Partner with the Technology and Product Management teams to conceptualize and develop mobile store applications
  • Define and establish methods, processes and tools for proper alignment of physical retail to the rest of the organization
  • Foster an agile culture and a continuous improvement framework including data collection, insight generation and execution rollout
  • Establish data tracking mechanisms and partner with the Analytics team to drive empirical insights in order to improve experience and increase engagement
  • Lead an R&D internal team to develop a library of prototype tools for future use
  • Create performance dashboards including sales and engagement tracking
  • Establish go to market strategies for store openings
  • Manage calendar of events and ensure proper alignment of retail schedule with marketing, editorial and communications teams
  • Lead and mentor the retail teams to deliver a best in class service and performance
  • Establish training and development programs for the retail team to ensure consistent service levels
  • Stay abreast of developments in retail, customer experience and technology

The Ideal Candidate


  • Bachelor’s degree or equivalent in a relevant field, Masters preferred
  • Expertise in multi-channel marketing including communication strategy, segmentation, CRM, lifecycle marketing & customer retention strategy – where experience with omni-channel retailers work is highly valued.
  • Seven or more years of management and leadership experience working in other similar retail environments
  • Strong marketer with knowledge in respective marketing disciplines
  • Experience in the luxury industry
  • Experience working in a fast-moving entrepreneurial environment


  • Demonstrated analytical prowess – with strong Excel skills to derive data driven recommendations, interpret business case financial modelling and analyze performance
  • Strong, effective communicator capable of blending creative expression and critical analysis in making compelling recommendations
  • Strong strategic, leadership and management skills with a strong focus on results
  • Proven ability to work in a dynamic, continuous improvement environment

About Us

SSENSE is an international online retailer known for its directional selection of over 150 brands including Rick Owens, Alexander Wang, Saint Laurent, Kenzo, Givenchy, and Raf Simons. Since 2003, we have expanded into a global destination for online luxury, receiving over two million visitors per month. Headquartered in Montreal, SSENSE is currently one of the 50 fastest growing companies in Canada. Whether in style or technology, innovation is our priority. We strive to continually refine the online retail experience. In September 2013, the independently operated New York-based Luxury Institute ranked SSENSE number two in the field of digital luxury retail worldwide.