Job Details

Job title

Area Manager - Eu & UK, Zimmermann

Location

Paris, France

Level

Manager

Function

Retail Management

Posted

Contract

Full-time, Salary Unspecified

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Job Description

The Area Manager of EU & UK is an operations focused role which is responsible for leading the retail business operations in the regions by leading and developing the regional retail operations team and the stores-based teams, driving growth, profitability and customer excellence. Working closely with the Head Office in Australia, you will implement and manage Zimmermann processes, policies, procedures and utilize tools to operate the brands stores consistently across the relevant store network, ensuring optimal in-store execution and KPI monitoring. You will foster talent development through retail training programs and leadership.

Areas of responsibility include, but are not limited to:

 SALES

  • To ensure customer satisfaction is achieved by every store and staff member
  • To define strategy and work daily on action plans to achieve sales targets across stores.
  • To maximize sales through attentive execution of Zimmermann store service strategies, tracking the sales performance of individual staff across all stores, and providing motivation through training and incentives in accordance with policies 
  • To develop market specific strategies around customer outreach, retention, and servicing
  • To ensure regular reporting both written and oral to reports and company stakeholders concerning overall performance, expenses, staffing and recruitment
  • To ensure that all team members achieve a superior standard of product knowledge to maximize sales
  • To consistently provide leadership, set an example and be a role model for all team members

CLIENTS RELATIONS AND DATABASE:  

  • To ensure that every store manager is managing and growing the Zimmermann client database through engaging and maintaining professional customer relationships ensuring full compliance with local legislation (GDPR) in accordance to Zimmermann P&P and expectations
  • To ensure that store managers are communicating with their customer database on new launches, re-cuts and pre-orders or stock transfers in accordance to Zimmermann P&P and expectations  
  • To ensure that an exemplary standard of customer service is provided to every single customer across all EU & UK stores (VIPs and non- VIPs), in line with brand and department standards

TEAM: TRAINING AND PERFORMANCE     

  • To lead, train, mentor and motivate Store Managers & Store Team to achieve their KPI’s without exception
  • To implement effective methods to educate, enhance performance and recognize performance.
  • To ensure Zimmermann staff members are educated on Zimmermann Brand Vision, Mission, Values, Brand Personality, Core Customers, Collections and History of the brand in order to create a global brand and assist with the expansion of the brand.

The Ideal Candidate

  • Strong background in Regional Retail Management 
  • Demonstrated ability to build strong relationships and influence internal teams and an ability to work cross-functionally, build partnerships and share knowledge
  • Have a ‘hands on’ approach to teamwork

About Us

Sisters Nicky and Simone Zimmermann founded their namesake label in 1991. They fast won a loyal following - smart, sartorially savvy women with an eye for quality fabrics and clever cutting.

Early in its evolution, ZIMMERMANN took the bold step of fusing fashion with swimwear. Zimmermann’s bold original prints, beautifully made one-pieces and sculptural bikinis create a new point of reference in flattering, sexy and stylish swimwear. Zimmermann present their ready-to-wear collections each year in both Sydney and New York.

In Australia, ZIMMERMANN maintains a collection of stand-alone stores across the country, creating seductive and dynamic retail destinations that reflect the brands modern and optimistic aesthetic. In 2008, Zimmermann also launched its successful online boutique at zimmermannwear.com.

The collections are stocked in stores internationally. Stockists include the iconic Barney’s, Saks 5th Avenue, Neiman Marcus, Harrods and Harvey Nichols. Zimmermann is also featured on the world’s premier online stores such as Net-A-Porter.

Demand from its growing international clients has seen the opening of Zimmermann stores in the United States. In 2011, Zimmermann opened its first US store on Robertson Boulevard, in Los Angeles. The brand now has five US stores located on Mercer Street in New York City, East Hampton, Americana Manhasset, Robertson Boulevard, and in June 2015, launched its new Los Angeles flagship on Melrose Place.

ZIMMERMANN Headquarters are located in Sydney, while the brand also operates offices and showrooms in New York, Los Angeles and London. Zimmermann has been the recipient of multiple fashion awards, including the Australian Fashion Laureate award, amongst others.