Temporary Employee Customer Contact Center (M/F/D)

Hugo Boss

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Job Details

Job title

Temporary Employee Customer Contact Center (M/F/D), Hugo Boss

Location

Metzingen, Germany

Level

Manager

Function

Retail Management

Posted

Contract

Full-time, Salary Unspecified

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Job Description


HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 14,700 employees worldwide. As the most important interface to our customers, you have a passion for our products and act as brand ambassador for HUGO BOSS. Join a team that creates an exceptional brand and shopping experience with enthusiasm, fun and expertise – because to create something extraordinary, we must explore new paths together. Shape your personal future at HUGO BOSS!

Find out:

Temporary Employee Customer Contact Center (m/f/d)
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time
  

What you can expect:

As an employee customer contact center in Metzingen you support our customer service temporarily in full time additionally you will get a skill adaption training. We are looking for support for November, December and January. 

  • Supporting our end consumers via all sales and common communication channels
  • Independent processing of written and telephone customer inquiries in the first and second level
  • Complaint classification and processing
  • Supporting our stores via phone and e-mail
  • Responsibility for fast and competent service for process-relevant and technical inquiries of our store staff
  • Detecting technical issues and offering solutions
Your profile:
  • Successfully completed business management training as well as some professional experience in customer service and ideally experience in service desk processes
  • Good knowledge and safe handling of common hard- and software (MS Windows, MS Office, Browser)
  • Good English skills, good French skills or Dutch proficiency in other European languages (English, Spanish, Italian, French, Dutch)
  • High problem-solving competence with a proactive and innovative approach
  • Independent work ethic as well as goal-oriented problem solving skills
  • Confident, attentive and customer-oriented presence on the telephone
  • Your focus is customer satisfaction, strong service and offering consumer oriented solutions
  • Willingness to work in shifts, even on weekends
  • High technical affinity

Your benefits:

  • We support our employees with the compatibility of family and career
  • Diverse portfolio of tailored training and professional development measures
  • International and inspirational working environment
  • Career progression opportunities
  • Dynamic and inspirational work culture
  • Flexible scheduling to meet lifestyle needs, with a competitive compensation program and a fun working environment

About Us

HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 14,000 employees worldwide. As the most important interface to our customers, you have a passion for our products and act as brand ambassador for HUGO BOSS. Join a team that creates an exceptional brand and shopping experience with enthusiasm, fun and expertise – because to create something extraordinary, we must explore new paths together. Shape your personal future at HUGO BOSS!

Your benefits:

  • Excellent Salary & Commission Structure