Retail Area Manager Spain

Loewe

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Job Details

Job title

Retail Area Manager Spain, Loewe

Location

Madrid, Spain

Level

Manager

Function

Retail Management

Posted

Contract

Full-time, Salary Unspecified

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Job Description

If you are a LOEWE fan and if you are passionate about luxury retailing this could be the best opportunity to join us in our Head Office in Madrid.

As Retail Area Manager of all stores of Spain (except from Paseo de Gracia and Casa LOEWE Madrid) you will be responsible of delivering an exceptional LOEWE experience for every customer and achieving optimum results by managing the day-to-day operations of stores, leading and developing the team to execute outstanding standards, building sales, implementing policies aligned with global and controlling costs. 

Key functions: 

Operations:

  • Manage stores operations and ensure the brand image to match our global line.
  • Develop and implement commercial action plan to grow the business, achieving both gross sales target and operating profit target.
  • Monitor sales performance, lead and motivate sales team on delivering consistent, professional and responsive customer service.
  • Work closely with Head of Southern Europe & ME and be proactive in identifying selling and cost control opportunities that will help achieve, exceed the sales and profit targets.
  • Work closely with store managers to ensure that stock on hand is sufficient to meet the sales targets and monitor the sell through.
  • Monitor the range of merchandise suited to the customer profile of store and give feedback and comments for improvement to maximize sales potential and profit.
  • Be proactive in understanding the local competition, communicate competitor activities and take action to improve LOEWE market share.
  • Build relationship with local landlords, communicating with them for achieving brand and business objectives.

 Customer service:

  • Ensure entire store team understands the need to deliver consistent, friendly and responsive service.
  • Ensure the LOEWE standards of service are consistently executed, and every effort is made to exceed these standards.
  • Understand and communicate the latest trends and fashion to customers and staff.
  • Take every opportunity to exceed customers' expectations by being proactive and handling and resolving customer complaints efficiently and courteously.
  • Build relationship and communicate with the VIP customers of the store.
  • Work with store managers to develop and execute action plan, based on mystery shopper feedback, to improve the customer satisfaction for the store and increase their loyalty to LOEWE.
  • Drive utilization of client books and aftersales care to ensure loyalty in our customers.

 Team leadership:

  • Demonstrate and reinforce the LOEWE vision and values and provide the necessary leadership to gain commitment from store team.
  • Communicate and reinforce the company goals and seek input into activities to drive sales and profitability in the store.
  • Identify and execute ways to increase employee's loyalty, satisfaction and passion for LOEWE team.
  • Act as a strong Brand Ambassador and ensure that standard for quality, customer service and health and safety are met in all stores. Educate teams on all appropriate HR policies, labor laws, security and safety procedures.
  • Provide coaching to ensure store managers are able to meet and exceed the standards and people management requirements of their role.
  • Monitor and review performance of store management team, set individual goals, identifying employees that are ready for promotion or require performance improvement.
  • Take appropriate corrective action with employees that fall below standard along with HR department.
  • Work with training department and store managers to develop appropriate learning and development plan and training activities.

The Ideal Candidate

  • Have previous experience of at least 5 years in Luxury and/or Retail.
  • Be highly proficient in English and Spanish.
  • Good knowledge of Iberian market and track record in luxury and fashion retailing.
  • Good presentation and negotiation skills, detail oriented.
  • Ability to work multi-tasks and adapt to changes easily and effectively.
  • Passionate and strong team leadership.

Language skills

  1. English, Full professional proficiency
  2. Spanish, Full professional proficiency

About Us

PAST, PRESENT AND FUTURE

LOEWE is one of the world´s major luxury houses. With over 170 years of history, today it is defined by the modernity of its past, an unwavering confidence in the present, and a firm look forward.

Craftsmanship, progress and unequalled expertise with leather, LOEWE’s founding pillars, are reconfigured with a timely awareness evident in desirable and functional products across multiple categories, including ready-to-wear, accessories, home and lifestyle. Spain is where LOEWE was born and remains the brand’s home. While its current landscape contains elements from places near and far and the Spanish legacy is expressed in modern ways, the heart of LOEWE still beats in Madrid, where all of its world-renowned leather goods continue to be manufactured.

Jonathan Anderson is LOEWE’s creative director. Anderson was born in 1984 in Northern Ireland. After graduating from the London College of Fashion in 2005, he established himself as one of the most acclaimed talents in the industry.

Under Anderson, LOEWE started a new chapter, presenting itself to the world more multi-faceted and dynamic than ever. Anderson’s first ready-to-wear collections for LOEWE were presented in 2014. Streamlined, ultrasoft leather accessories are given a playful dynamic in the shapes of animals, and the T Pouch, now a bestseller, is the perfect hand carry accessory. 

The Puzzle, a completely new bag design by Anderson, his first for the house, adds a novel character to LOEWE´s range of iconic accessories, pairing of-the-moment functionality and aesthetics with ingenious construction and incredible softness.